Merrill Lynch Wealth Management

takes hours and hours and hours to get someone on the line from Merrill. then they don't call back. absolutely impossible to get someone on the line.
Dec 13th, 2022

Absolutely worse brokerage I've ever dealt with.  My employer's stock grants were held there. I've been trying for 2 months to get them to mail be a check for my cash balance since I left my employer.  And every time they cancel the check with no notification or reason. The customer service reps are unhelpful and clueless. Nothing can be done online.  Everything requires a phone call and 10 million forms.  Everything comes with fees.  Trying now to explain to a customer service rep why they shouldn't charge me for a wire transfer when its their issue that they have been unable to mail a check after issueing 6 requests over 2 months.  No a wire transfer does not give me the benefit of speed, when I've waiting 2 months for you do do your jobs.
Oct 24th, 2019

I know a guy there who gives expert advice.
Feb 24th, 2018

So I was tired of getting 0% on my cash.  I went to ML asking for an investment targeting the Dow with a weighting toward dividends.  I hoped to watch this for 5 to 10 years so I'd know it would be right for retirement.  I emphasized this was to be "safe" money focused on the Dow.They invested me in a dividend focused fund and explained it was focused on the Dow.  After 3 years of under-performance by as much as 15%, I asked why they were not tracking the Dow.  They explained they put me into a dividend maximizing fund and NOT a Dow focused dividend weighted fund.I took them to small claims court.  They said I should not have trusted my advisor.  It was up to me to read the prospectus to know what I was buying.  Why have an advisor if they aren't going to put you into what you ask.I do not advise going to Merrill Lynch OR Driscoll Decanto.  Obviously they do not understand how to invest your money the way you ask.  The outcome of my court case is public record and you will see  it doesn't matter what you tell your advisor, it is up to you to read the prospectus and understand what you as buying.
Apr 30th, 2018