Hampton Inn & Suites Boston Crosstown Center

Kayla Iazzetta _{on Google}

Apr 4th, 2024

The hotel itself is exactly what I want out of midrange hotel. It's a good price for being in the city, has a good breakfast spread, a pool, a fitness center, etc. The room we had was roomy, the bed was comfortable and we had everything we needed. My reason for three stars is the surrounding area. About six hundred feet down the street begins an area of the city apparently known as methadone mile -- the street is filled with homeless people and people openly doing drugs like meth-- there is a CONSTANT police presence (and siren noise that can be heard from the rooms at all hours) and it's generally very unsafe feeling. The hotel does do a GREAT job assuring security though. You have to scan your card to both get into the lobby of the hotel and Everytime you use the elevator. If you need a good priced hotel near the city this may be it but be aware of the surrounding area.

Josh Bato-on _{on Google}

Mar 29th, 2024

Great place to stay love our room so comfy I would recommend this hotel I am a team member and I have gone into hotels where the staff was rude and hotel rooms are dirty but this hotel is great I would definitely recommend this hotel and will be back soon
Rooms: We love our room so nice and comfortable

Steven Jenson _{on Google}

Mar 29th, 2024

This was my fourth stay at a Hilton property this week. I can honestly say that I've never felt less welcomed and valued as a guest upon arrival and check-in. The staff was surly and focused solely on the transaction.
Also, as petty as it sounds, evidently I did not close the cookie tray lid property and some guy who claimed to be on the staff - but I couldn't really tell because of the tats, long hair, and no uniform - thought it was a great idea to yell at me about it across the lobby. I hope winning that point was worth my decision to never stay at a Hilton property again. Congratulations.
Others have mentioned the neighborhood. As I write this I'm in the room hearing sirens outside for the fourth time in three hours.
I will say, at least the room seems clean, so kudos to Housekeeping.