Home2 Suites by Hilton Boston South Bay

Apr 6th, 2024

Very clean and friendly staff. Breakfast was very good
Mar 19th, 2024

Walking distance to restaurant. Great amenities. Walkability: One tenth of a mile to restaurants
Mar 16th, 2024

WHAT AN EXPERIENCE IT WAS!! ROOMS WERE CLEAN AND SPACIOUS VERY UNPLEASANT, UNPROFESSIONAL AND RUDE STAFF . THEY CARRIED OUT AN UNAUTHORIZED TRANSACTION OF $150 OUT FROM MY CARD, MINUTES AFTER CHECK OUT SUNDAY MORNING, WHEN I CALLED TO INQUIRE THEY SAID IT WAS A BROKEN CHAIR IN THE ROOM , I TOLD THEM WE NEVER USED THE CHAIRS , THEY LATER SAID IT WAS AN ERROR (SO WHAT IF I NEVER CALLED THAT DAY OR NOT SEE THE CHARGE WOULD I HAVE RECEIVED A CALL TO EXPLAIN TO ME THERE WAS AN ERROR CHARGED, I WONDER) I EXPRESSED MY DISAPPOINTMENT TO THE LADY , I WAS TOLD YOU WILL GET THE REFUND AFTER A WEEK, NOT EVEN A SIMPLE APOLOGY FOR THE INCONVENIENCE THEY CAUSED OR ATLEAST A CLEAR EXPLANATION ON WHY A WEEK AND SHE HANGED UP THE PHONE I CALLED BACK ON MONDAY REQUESTING FOR THE MANAGER , THE ASSISTANT MANAGER BY THE NAME ROY BROUSSARD WAS GIVEN THE CALL . I EXPLAINED THE SITUATION WITH THE CHARGE AND HE SAID THAT THEY DONT ACCEPT CASH APP CARD. HOWEVER, THATS IS THE CARD THE UNAUTHORIZED TRANSACTION WAS TAKEN OUT FROM A CASH APP CARD. UPON CHECK IN, I ALSO PUT DOWN A 2 ROOM DEPOSIT OF $100 WITH THE SAME CASH APP CARD AND $50 FOR PARKING. IN TOTAL WE SPENT ALMOST $900 BOOKING THE ROOMS AND ALL OTHER CHARGES. THAT SATURDAY NIGHT UPON CHECK IN. MY HUSBAND AND I WERE CHAPERONING MY DAUGHTER AND HER FRIENDS ( OF COURSE TEENS CAN BE OVERLY EXCITED AND MIGHT NEED CONSTANT REDIRECTION, HOWEVER, THERE WAS NO ANY ILLEGAL USE OF ANYTHING THUS THE ADULT CHAPERONES ONSITE) ITS QUITE UNFORTUNATE WHAT WE EXPERIENCED. WHEN YOU BOOK WITH A HOTEL YOU LOOK FORWARD TO SOME KIND OF HOSPITALITY, GOOD ENERGY AND ATLEAST KIND CUSTOMER SERVICE. THAT SHOULD BE THE CORE VALUE OF A HOTEL. I HAVE BEEN TO SEVERAL HILTON BRUNCHES AND THE SERVICE WAS IMPECCABLE. THE MANGER KEPT GASLIGHTING SAYING THERE IS A BIG SIGN SAYING THEY DO NOT ACCEPT CASH APP CARD AND THAT I USED AN APPLE PAY CARD WITH MY PHONE. THAT WAS UNTRUE I DONT HAVE APPLE PAY. AND I DID NOT USE MY PHONE TO PAY, HE WAS SO RUDE AND EGREGIOUS SAYING WHAT EVER CARD YOU THINK YOU USED CALL THEM TO FIX THE ISSUE. HE SAID, THEN YOU HAVE TO CALL YOUR CASH APP SERVICE TO FIX THE ISSUE AND HANGED UP ON ME. HOW UNPREFESIONAL IS THAT? FOR A MANAGER SOME WHO IS SUPPOSED TO BE THERE TO FIX ISSUES . WELL I WILL HAVE TO GET IN TOUCH WITH CO OPERATE FOR TYPE OF ASSISTANCE ON THIS MATTER. THIS IS HOW YOU LOOSE CUSTOMERS BY THE UNPROFESSIONALISM TERRIBLE EXPERIENCE FROM THIS BRUNCH. THE DISRESPECT WAS TOP KNOCH WOULD NEVER RECOMMEND. THE $50 REFUND I DO NOT NEED. MAYBE CONSIDER ADDING VALUE BY INVESTING IN HOSPITALITY /CUSTOMER SERVICE TRAININGS AND FUMIGATION SERVICES FOR THE BEDBUGS ALLEGATIONS
Mar 20th, 2024

Rooms are nice and updated. We were on the 4th floor facing the Marriot, definitely quieter than the room other members of our party received facing the road. We stayed Thurs-Sat & the hotel was relatively quiet. It did smell of weed on the main level more than once. The breakfast provided good options. Parking is adjacent to hotel across the street, its inconvenient when loading and unloading & we wondered how safe it was. Shops and restaurants close by. If my kids were with me I would have felt more on edge with the location. When shopping at the South Bay Centre there was open drug use & sales, a heavy police presence and a noticeable homeless population. The doors to the hotel lock at night and a key card is needed to enter as well as for use of the elevators.
Jan 28th, 2024