Equinox Seaport

The guy at the reception is very friendly. The gym is clean, the equipment is good, the locker rooms are good and there is an amazing view from the back room. If you are not a member of the gym and you want to train for one day (day pass), be prepared because in the end it is only a few hours of training and it will cost you dearly.
Mar 23rd, 2024

Amazing gym, great trainers, great maintenance staff BUT the management at this location is letting this place deteriorate. Mens locker rooms smell bad due to some sort of plumbing issue in the showers. This is not something that a maintenance worker can just spray something on, something needs to be fixed. Also basic things just need to be replaced...soap dispensers, hair dryers, towels. Some of the towels look like they were stolen from an animal shelter. Hair dryers are from a mid-90's motel. Simple fix's will bring this place back to 5 stars
Feb 15th, 2024

I never write reviews, but today was my last straw. I have been a member of this specific gym since 2022. It used to be an amazing gym, and I was ready to pay any price for it. Fast forward to 2024, and it went downhill to the point of no return. I even canceled my membership for four months in 2023, but they came back to me with an offer, and I thought to give them a second chance. That was my biggest mistake. 1. Ive had multiple issues with them charging me extra and giving me misleading information about charges. They never take accountability for their actions. Its quite the opposite. The management tells you a million reasons why you never got the money in the first place. I had to request for my credits to be applied to my account twice, and it took them two months to do it. 2. Extremely rude and ignorant managers. I can say that Jack Massari was always the only one who went back and forth to make my experience great. Can't say the same thing about others. 3. Dont forget about the 12-month obligation. I knew about it and was prepared for it. Management now uses it as an excuse to charge you the full price when you freeze the membership. So you freeze your membership, and they still charge you the full price for the frozen month. They then say you'll get your money back by the 13th month (as credits). Why would I freeze it in the first place? It is supposed to be a premium gym, but the way they do business is not better than any other gym in the area. I would say even worse. 4. Shower gels, shampoos, and cleansers - all diluted with water. To the point where all of those products are unusable. Even if I wanted to use it, I would never be able to. If you can't afford it, it would be better to put the most basic shampoo in the bottle. But to put 30% shampoo and 70% water seems like a mockery for the price we pay. 5. I wanted to book a one-on-one Pilates class, and their trainer came back to me with available slots. The funny part is that she sent those dates to me a month after I requested the session. Then the day I was supposed to have my session (a month later), she sent me an email saying she double booked and asked me to reschedule. It happens, but is it professional when it took two months to schedule it in the first place? 6. All basic things need to be replaced. I started bringing towels with me from home, because their towels looked like someone mopped the floor with them. Hair dryers are almost non existent, as its going to take you an hour to dry your hair with it. The only good thing I can say about Equinox Seaport is its gym staff. Every single trainer is amazing and extremely professional. Pilates class with Olivia is unbeatable and the only thing that keeps me there.
Mar 20th, 2024

Jan 25th, 2024

Tried cancelling my membership back in August. Equinox continued to charge me the monthly fee for the next 4 months. Prime example of bad management. Keep your money away from this place.
Dec 21st, 2023