Healthworks Fitness Back Bay

A girlfriend of mine is pregnant, they asked for her to provide proof in order to pause her membership.. An update: I just got off the phone with the team, did not even apologize and said I had to cancel my membership myself. I also forgot to add the previous person I spoke to said it was in the contract we all signed for pregnancy you have to physically come in or email a doctors note of positive pregnancy test. Once she heard of this policy she said that was private, and the person replied there was nothing they can do. I understand the company replied but this is just unacceptable and proper training must be given to representatives to prevent these awkward, upsetting, and uncomfortable situations. I was an active member of the health works community for nearly a year, and I will not step foot in this establishment again.
Mar 29th, 2024

Great place to work out, best place if youre looking for a spa like experience and up to date machines and classes
Mar 4th, 2024

The ambiance, equipment and trainers are amazing. I love this place and I dont typically like gyms. Its a safe and clean space for women to exercise.
Jan 31st, 2024

Okay, giving 3 stars because the classes have made it/ruined it for me. I go to backbay and the location is great- never crowded. But, and a huge BUT, is a few of the classes are truly awful. I dont think some of their instructors (like Claudia) are certified. Its absolutely no hate on them whatsoever, but the way they teach their classes are really bad, not targeted, lack direction, and you can tell they arent certified. Its really frustrating to be in a class that I have taken time out of my day for and paid for, and not get a good workout in because the instructor isnt equipped to teach. The classes are like for toddlers- Claudias barre and Pilates class are the worst I have ever taken, I avoid them now. I started to take a few classes at equinox and its embarrassing how much better the classes are at Equinox (for basic classes, this shouldnt be a thing). On the flip side, other instructors are absolutely amazing! Second, signing up for classes is a joke. I finally got into a cycle class and drove 30 minutes to get there only to be turned away because they didnt have enough bikes. Theyre letting girls into the class who arent registering and arent checking. Its so hard to get into classes so this frustrated me. I decided to sign up for every class every day now so this doesnt happen and I drop 1 hour before. Lastly, the back bay gym heater is broken. And the steam room is moldy and smells horrid. Im hoping they credit everyones accounts because simply put, what we are paying for is absolutely not what we are getting. At minimum, check certifications on instructors and fire/replace them. Overall, based on a small handful of instructors and some amenities, its a great gym and I enjoy going! But its definitely not worth what they charge.
Jan 30th, 2024

Joined a few months ago and really appreciate how clean and nice the gym is. However there are some issues with the classes. There is extreme variation between instructors with some of them being awesome and some seeming like they are either inexperienced or underprepared. There is also a lot of variability is how challenging the class is based on the instructor, especially with some barre classes being super hard and some being almost no work at all. Most of the classes with the good instructors fill up immediately also which is frustrating. I joined mainly because I like doing a variety of classes vs working out on my own, so not sure how long Ill stick around if I keep being unable to get into certain classes or have to take a gamble on whether the class will be worth my time.
Jan 29th, 2024