Rachel's Beauty Salon

Mar 28th, 2024

Feb 13th, 2024

Dec 22nd, 2023

Unprofessional! Booked my appointment on classpass like a few days ahead, when i got there they told me they had to moved my appointment since they had an other costumer. She said she emailed me last night or yesterday to reschedule but I never got the email!! Was so excited for this appointment but it turned out drove 20mins for nothing. Dont even get that if they have another costumer at 9am why would they even bother to accept my appointment on classpass. The lady even said since you didnt reply my email I just have my costumer come at 9.like what?!? Then you have me drive for 20mins just to tell me my appointment got cancelled in my face?!?!UNPROFESSIONAL AND BIG DISAPPOINTMENT. I havent had any facial experience with them yet but I do think that they are not as professional when it comes to customer service.
Dec 8th, 2023

Rachels great, shes very nice and attentive to individual needs, and the work she puts in, feels like shes got her spirit in there. But other staffs, were okay; I dont have a good first impression of Mai, but she might have improved her methods over the couple months I havent seen her. Specific instructions and verbal needs are also very helpful when working with Rachel and her staffs, since they do keep your needs in their mind to find a good middle ground as well. For me, my skin was really sensitive and it was hurting easily during deep cleansing, but Rachel and the other staff heeded my request and they did great
Oct 26th, 2023