Citizens

The branch is not big, and most of the staff are Chinese: they can speak Mandarin and Cantonese, the account opening services are introduced in detail, and the attitude is also very good. The branch office phone number also has Cantonese prompts, and it is very close to Boston's Chinatown. It's not easy to park nearby and public transportation is convenient.
Oct 20th, 2023

If I could give this branch 0 stars I would. Had an appointment today at 12:30. Got to the branch at 12:29 and to my surprise there was a sign out front saying the branch was closed until 2pm. No one bothered to call me to let me know beforehand nor to reschedule to a different date. Waste my lunch break for nothing. I tried giving Citizens multiple chances even though they keep screwing me over in new and creative ways. This is the worst customer service I have ever received from a bank. I will be switching asap.
Oct 20th, 2023

They refuse to exchange roll of quarters if you don't have an account with them. This happened during my sister's visit (from and live oversea where having an account with citizenbank doesn't make any sense) I understand they have to do something to boost their business, by giving people a reason to open an account with them...etc, but refuse to exchange quarters? That's just low!
Jun 20th, 2022

The branch manager Jenny C it's not helpful at all... that's unless, of course, if it's something that can benefit her like opening a new bank account but when her customers need assistance with something else... nope! Jenny is not there for you. I can count more than one occasion that I went there for help and just wasted my time. Also, their customer service in the bank it's more than mediocre. I pretty much got hanged up on every time I call. The branch is ugly and small and I WILL BE TAKING MY BUSINESS SOMEWHERE ELSE. Jenny C almost made me consider changing banks completely! That's how terrible her service is. Thank you for nothing JENNY!!!
Mar 19th, 2022

Mar 12th, 2022