Santander Bank Branch

Excellent staff everyone is friendly. They help for everything u need.
Feb 9th, 2024

Poor training, poor attitudes
Jan 30th, 2024

Tellers and customer service reps are very friendly and knowledgeable. Employees ar this branch want to actually help, and did exactly that when i recently went in to have some charges i didnt recognize disputed. The rep had me feeling at ease, solved my issue quickly, and they credited my account the next day. Thank you to the helpful people in that Santander branch for making things easy.
Mar 9th, 2023

This bank allowed their customer to steal my daughters check and deposit it in her account and the check has me and my daughters name on it. This is the worse bank in the history of banks. There's is an inside job going on because where in the history of banks is someone allowed to accept a check with two other peoples name on it and then the bank says oh the person who's account it is has to do a claim to say that wasn't their check when the branch manager located at another establishment literally pulled up their customers account and seen the day the check was deposited and also seen my daughters name on the check. The branch manager from another Santander stated how could the bank accept the check when the names of the check doesn't even match the account holders information. They also stated the customers account wasn't even open properly in Charlestown at this location, as she's receiving checks in her account and the checks don't even have the names of the people she's receiving it for on her account. That is FRAUD... I am baffled and thousands of dollars stolen from my child. Santander is the worst bank in America no other bank would have allowed this to happen. I'm pretty sure that the person who stole my daughters check knows someone who works at this bank in Charlestown and is helping her with this fraudulent activity, because the Santander at another location said that he doesn't understand how she's able to be getting these checks her name isn't even on them.
Jul 13th, 2023

Poor customer service,long weights, staff changes all the time, no one wants to stay there. Really bad finacial advise to customers but some how the bank makes money !!!  Buyer be ware
Mar 2nd, 2023