Boston Volvo Cars Service Department

Dillon Fagan _{on Google}

Mar 25th, 2024

I've had to bring my car back to their service department several times for suspension repairs. Each time, they say it's fixed. It isn't. That's all I have to say.

John G _{on Google}

Nov 12th, 2023

Excellent service

Richard Petruccelli _{on Google}

May 14th, 2023

Tommy and the service team took great care of my vehicle. I have been a loyal customer now of Boston Volvo for 15 years. Service: General repairs & maintenance

Todd Proper _{on Google}

Jan 27th, 2024

The team at Boston Volvo was so helpful when I stopped by recently with a pretty unique request. I was in Boston for client meetings and my windshield washer fluid ran out. When I tried to pop the hood, it wouldnt open so I was stuck with a three-hour drive ahead.
I figured that I would stop by the Service department as I was in the area. When I arrived, I talked to a woman at the Sales desk who made a call down to the Service Manager and he said to pull the car into the service bay and his team would take a look.
Four different mechanics surveyed the situation and they ultimately concluded that the hood catch was not opening all the way and they were able to get it open. On top of that, they filled the washer fluid up for me and all of this was done for no charge!
Needless to say, I highly recommend the team at Boston Volvo and want to commend them on their high level of service and willingness to help!

JP Farley _{on Google}

May 15th, 2023

Your experience will totally depend on the representative you get. My first few visits would have been 5 stars. My last visit would be 0 stars if Google would allow that.
When you get someone who is pleasant to deal with, thorough and communicative the experience is great.
When its not that, they don't follow up when they say they will, you don't get updates on the status of your car unless you keep asking, they don't even know if your car is under warranty when you purchased the warranty from them, and I could go on. In the end they didn't even address the single issue my service appointment was scheduled for. So, I now have to schedule another service appointment to get it fixed.
I will not be going back to this location for future service for my XC60, despite how happy I was with previous visits.
And they ask for feedback after your visit but when you leave negative feedback they don't even try to follow up to remedy the situation or to learn from how poor the experience was for the customer. Services: General repairs & maintenance, Auto A/C recharge, Vehicle safety inspection, Oil change