Agawam South Rehab And Nursing

Absolutely horrible place. My mother was there less than a week and decided shed be better taken care of at the hospital than here. She left in worse condition than when she arrived. Do not send your family members here unless you hate them. Staffed like a food court Burger King.
Mar 4th, 2024

Hello to all that will see and read up on this rehabilitation facility my sister had a total knee replacement was place in a room with a woman who was positive for influenza A and B who yelled out all hours of the night and stole my sisters bags and some of her belongings and since when do we place the non sick in a room with someone contagious that can cause more health harm and the staff well haha did nothing for days and left my sister to do her own transfers and didnt answer the call bells and lights for most of time about a hour or more and my sister has had 2 falls. very neglectful when it comes to care of these people who are someones loved ones. Im a CNA of 30 years and worked at heritage back 12 years ago so save your reach out information that you will post as a response to my message and watch your cameras. your staff was standing all over the halls talking from the time I entered to the time I left in the same spots doing the same thing talking all while the whole hallway was lit like a christmas of people ringing.. If you look on your camera I was there 1/13 from 2:20 to 3:45 and you will see what you staff doesnt do.. I had to extend my sisters bed cause a nurse was hung over from a holiday party the night before and wasnt strong enough I also had to toilet my sister and reposition her back in bed with her leg elevated and ice packed cause her edema was a plus 3 and her call light was ringing for over a hour.. I do not recommend this place for anyones loved ones
Feb 9th, 2024

Was happy with the care
Nov 3rd, 2023

Very nice
Aug 15th, 2023

I live in Florida and this morning I received a call from my friend who resides there. She was in tears because things have gone from bad to worse, from the housekeeping, to almost a lack of food, portions so small that a child would be hungry after and to top it on her designated shower day she was told that she couldnt have one because wasnt any clean towels, maybe if they were done by afternoon and if they had time she might get one in the afternoon! If you call this good care then you must be deliberately stupid! If things do not improve quickly then perhaps the state and/or federal government should be invited to tour the facility.
Aug 5th, 2023