LensCrafters

Rude to costumer specially the black. lady in Weaton mall Lenscraft
Apr 5th, 2024

Dr. Luis very excellent eye doctor and Soraya very good customer service. Wow!
Apr 2nd, 2024

I never do this but i have to update my review of the retail side of the Wheaton LensCrafters I placed an order for lenses only on 3/8 I was told they would be in by 3/18 or sooner to make a long story as short as possible my glasses arrived on 3/13 I was told on several occasions that they are still in transit, they will be in on the 3/23 so my glasses sat for eight days while each store associate told me a different story fast forward I called another location for help the story was they had an issue with the tech pr scheduling as a customer that's not my problem but if someone would've told me the truth I could've offered some sort of help to get my glasses to me in a timely manner....I called and spoke to Christiana the assistant manager at Wheaton she went beyond the call of duty she was very apologetic and did all she could to help even asking would it be ok to send my glasses to a local location if the lenses needed to be cut but she was able to handle the entire situation with professionalism and care she was the only person I spoke to who actually apologized and tired to tell the truth as much as she knew it's sad it took another store manager from a different location to find out what happen I am truly disappointed in the staff there other than Christiania she's the only reason they got the one star
Mar 23rd, 2024

CJ saved the day yet again! A year after my last visit, CJ resolved an issue mistakenly deemed unrepairable. Thanks for your help today. Much appreciated!
Mar 20th, 2024

They are very professional, friendly and everything is so clean. Especially Mrs. Soraya who helped me a lot to choose my new glasses and to give me information. She is very nice and professional.
Mar 19th, 2024