Len Stoler Chrysler Dodge Jeep Ram Service Department

Service Department is horrible. They dont communicate with the customer. I brought my 2021 Jeep in to have a part replaced at 7:30am. Was advised by Malcolm it would take a couple hours but it will be fixed today. So I left the vehicle and was told they would keep me updated. I explained thats my only means of transportation and I needed it back today. I even asked for a loaner vehicle and was advised they dont have any available. He promised it would be done. Hours have passed and no phone call, text, or note sent by a pigeon. I called at 2pm and once again Malcolm said it will be complete by 6pm and he would call me to keep me updated. Now its 5:50pm and again no call. I called and was advised Malcolm left at 5pm and the only other advisor was on the phone but they would leave a note for her to call me. Again no call back. My advise to everyone is take your vehicle to another Jeep dealer. Dont deal with Len Stoler Jeep service department.
Dec 14th, 2023

They just dont care !
Jul 12th, 2023

I've left a message through their "Concierge" message takers to have the Service Department call me back but I never get a call back. No call back after leaving 3 separate messages in as many days over the past 6 months
May 27th, 2022