Hertz Car Rental - Waldorf - Pep Boys HLE

Got there at pick up time. No associate there and no car. Ran around to 2 different Hertz and spoke with (and got disconnected) three times. First location I was sent never had the car to begin with (over booked) second location wouldnt honor the price I prepaid online and I would have to pay the difference! Spend 5 hrs driving to find a car I paid for the day before I was supposed to leave for a trip. Ended up cancelling all together! JUST DONT BOOK WITH THEM, you are taking a chance on your trip.
Jun 16th, 2023

Patrick goes above and beyond. As it appears to be deserted, it's just hidden, Hertz is located inside Pep Boys. And there waits Patrick looking to get you squared away and on your way.
Apr 2nd, 2023

This is merely a desk with a computer terminal inside Pep Boys, nothing fancy at all. There are no signs for Hertz so its easy to miss. I was pleased with customer service. It was a small staff of two. I waited about 10min, while they handled other customers but they acknowledged me several times, so that made a difference. They didn't have the SUV I reserved, so I was upgraded to a much nicer one. Patrick was thorough and friendly. He was sincere, not rehearsed. It was a good experience and I will use them again.
Apr 1st, 2023

I haven't had a car from Hertz and weeks and I'm still getting charged for something I'm not even using
Mar 15th, 2023

Horrible customer service. No cars and long wait. You cant even call customer service because they have no service. Hertz hurts
Jan 26th, 2023