Tidewater Property Management, Inc.

Thanks for taking the time to leave the positive feedback for our team! Have a great day!

Hi Jennifer, Please be advised we do have 24-48 hours to respond to non- emergency items. Also, when you escalate and issue it takes time to investigate what has been done in order to have a productive conversation or email exchange. Sending two emails and leaving a voicemail within a 24 hour period is not going to generate a faster response. With that said, I have looked at the email exchanges and actions taken by Joanne and Kayla. While you may perceive it as little support they have and are doing everything they can to assist you and have responded to you timely. Sometimes several times a day. Tidewater does not make decisions for your community, we are bound to follow direction from the board and ensure the Board is following the process outlined for violations and disputes, that the Condo Act requires and your documents. The first notice was sent 12/26, the owner responded and provided proof that they have carpet in their unit. Therefore, they were complying. You continued to complain of noise, Joanne informed you she reached out to the Board for the next course of action. The Board approved sending a second notice yesterday, which went this morning and Kayla sent them an email as well. They have 15 days to respond/reply per the condo act. Typically noise complaints are difficult as it is two members of the Community giving their word. They sent pictures for proof, you sent recordings which unfortunately do not sound loud coming across a computer, it sounds muffled. Regardless, you have the option to call the police when the noise is occurring which could result in quicker solution if they find it excessive. Routine noise, getting in and out of bed for work is not unusual behavior or excessive. Your other option is to attend the next Board Meeting, Joanne can provide that information if it is scheduled. Attempting to escalate this to Joanne and Kayla’s supervisor or any director in Tidewater will still not give you the immediate result you want. Tidewater does not make these decisions, as the agent we still must follow the laws and recommend the Board follows the laws as well, which they are doing. Joanne and Kayla will continue to keep you informed. I hope this helps you to understand the steps and what Tidewater has the authority to do. While I anticipate you will not like my response, it does not change the answer or steps that must be followed.

Hi Laus. We're in receipt of your review, but we're unsure of what exactly is your concern, particularly the part of "ever had a HOA and didn't know what it was for?" We'd be happy to answer any questions you may have and would encourage you to reach out to [email protected] and provide your full name, property address, community name and matters of concern, and we will have a representative reach out to you directly. Thank you!

Hi Francis. We are sorry to learn you have had difficulty contacting Tidewater. We have attempted to contact you by the phone number on your account however it goes unanswered and does not have a voicemail option. We have also searched our phone records for any calls from your number to research the matter and have located no calls in the past 12 months. Please contact us at 443-548-0191 or by email at [email protected] as soon as possible and we will be more than happy to assist you. If you have any trouble reaching us by phone please send an email and request contact from a supervisor to prioritize your inquiry. Thank you.

Hi Candice. It is our intention to resolve issues experienced by residents and make every effort to return phone calls and emails within 24-48 business hours. The landscape company was notified immediately and took action to contact you. They also spoke with the builder to come up with a solution as the 6-8 inch clearing of foundation may need to be addressed. The last communication was a message left for you to follow up on the solution with the builder and landscaper. If you have further questions regarding this matter, please reach out to us directly. Thank you.