Tristar Realty

Taylar Powis _{on Google}

Aug 20th, 2023

I am sharing a terrible experience that Tristar Realty contributed to as well as Realtor Alfredo Hererra. We put our house on the market in early July in hopes to have it under contract to meet our settlement dealing of August 23 (this is the day we were settling on our new home). Mr. Hererra and his clients had a showing on Tuesday, July 18th and put in an offer that evening. After some negotiation, the offer was accepted. I would like to share the inconsistencies and rudeness that we encountered during this stressful time.
First of all, he was not very consistent with his communication. His job was to represent his clients and throughout most of the process, he did not share much of anything with our realtor regarding the issues that would arise. Secondly, after settlement was pushed back twice they finally did their final walk through and he had made comments about the dust on the floor amongst a few other things. Between the movers loading the U-Haul and other things, there was some dust that could have been easily cleaned up. Instead of him approaching our realtor respectfully, he said "It is dirty and you need to clean it". My husband and I are professionals. After all of the issues that occurred with his clients during our settlement process we were most understanding even though it was an extremely stressful time. We were not compensated a single thing for any of it, including lies and fabrications that were told to us. On top of that, we even gave our buyers closing costs in the sale. Overall, I am disappointed that we had this experience with our first home-a house we loved and put a lot of work into. I find it hard to be compassionate for someone who absolutely did not care about us whatsoever. We are grateful for our realtor and her wonderful team for speaking up for us, but, it does not change the fact that after all of the issues, Mr. Hererra and his buyers still felt like they could make demands. My husband and I paid for them to have the house professionally cleaned, again, despite not being there and regular dust collecting over time. We also paid for another week of landscaping to welcome the buyers into this home we loved. All that said, I just hope this was a learning experience for all parties involved and truly pray this does not happen to another family.

Karen Kelsey _{on Google}

Dec 22nd, 2021

Excellent!

Patrice Wheeler _{on Google}

Apr 24th, 2020

Zoom class experience was great. Chris was my instructor and was very informative and personable. Sarah was great with assisting my class with all our studying and informational needs. Perfect team !!
#50 and retired