Bank of America (with Drive-thru ATM)

The bank is conveniently located near my job. However, it’s is currently under construction and very disorganized. During the lunch rush (12pm-2pm) they have ONE teller. The line snakes out of the assigned lane. While there are other representatives GREETING customers. Please get behind the counter and stop playing with my time! I often grapple with keeping my account open with BOA because the customer service is so inconsistent and there’s no real reward for remaining a customer. Please do better because the BOA’s in the Downtown Silver Spring area have long lines and practice inefficiency on a daily basis. **Updated 11/8/19 Please close this branch** it takes two people to do one job. The tellers are EXTREMELY slow and cannot accommodate customers in an adequate time frame**
Aug 7th, 2019

Slow service
Jul 2nd, 2019

Under staffed! They have 7 tellers windows and they only open one....gee it doesn't make sense!!
Apr 25th, 2019

Slow slow
Apr 20th, 2019

They have an electrical cable wire hanging right at the entrance head level. I told an employee and he says “yeah I know” and walks away. I just left there. How do I post a photo of it? This branch is the worst.
Dec 23rd, 2018