Wells Fargo Bank

Bad bad very bad customer service
Feb 26th, 2024

Today I came to the branch to help individuals who didnt not speak any English to help them open an account. We got there at 430PM and the reception we have received from the start was very disappointing and very disrespectful. I will be reaching out to the corporate office with a detailed description on how unprofessional the two staffs behaved towards Me and towards the individuals I brought to the bank. The CCTV should tell the entire story.
Jan 31st, 2024

I take my mom here once a month to deposit our RENT money in her account. I have always appreciated that some of the tellers were patient with her. But my last visit here is my last (and I mean switching to a more trusted and responsible bank). I watched my mom go in and wait in line as normal to deposit a total of $800. When one of the tellers who was doing nothing told my mom to do this on the ATM. I understand if it was $20-40 but $800 in my opinion should be taken care of with a teller to make sure that that money is in the account. The girl took my mom outside to show her how to deposit money using the ATM and for some reason the machine read only $100 out of the $800. The teller said that the machine probably is glitching or something but the money should be there and that there is nothing else she can do. She left it as is and went inside. A few days later our check bounced due to insufficient funds. We are missing $700 and because of this we have to deposit $700 again along with a late fee for rent because apparently it will take a matter of weeks for this to get resolved. This would have never happened if she would have simply did the transaction herself inside. And yes it was the machines fault that it didnt read it right but at least hire workers who are considerate, especially towards our elders.
Mar 6th, 2024

Jan 23rd, 2024

Yall, seriously, avoid this place like the plague. I saw all the negative reviews, and figured I still wouldnt have too much trouble considering all I needed to do was open a safety deposit box, but when I came in, a woman informed me that the bankers had back to back appointments, and they were booked until next week. They were just sitting there, twiddling their thumbs, as if I couldnt actually see them doing nothing. Im reporting to corporate, but Im sincerely hoping that this review will save someone else from the horrible experience I had to deal with.
Oct 3rd, 2023