First Shore Federal S & L Association

I can only give 5 stars, but this is a 10-star review for the outstanding service I received from Randy, Rachel, and Tony. There are numerous factors that make up exceptional customer service and these folks exhibit them unequivocally: professionalism, prompt and clear communication, problem resolution, thinking-outside-the box, and exceeding expectations to name a few. I live in TX, and the mobile home is located in DE, so the entire process was completed over 1,400 miles. Yet, it was as if I was already in Millsboro. The Millsboro branch prides itself as a community institution and it delivers excellence every step of the way. Buying a home is stressful, but Randy, Rachel and Tony went out of their way to make the process as easy and seamless as possiblethank you so much! Make First Shore Federal your first call. Youll be so glad you did!
Jun 25th, 2023

After dealing with the aggravation of two big name banks, with their automated phone systems, never getting the same person twice, not calling me back, not sending out requested paperwork, I renewed my IRA CD with FSF for a slightly lesser rate because of the stellar service!
Aug 25th, 2022

First Shore is amazing and extremely helpful. Their loan department is the best Ive dealt with after buying and selling many properties over the years. I highly recommend!
Aug 13th, 2022

Not cooperative. Don't return phone calls or follow up on paper work Nor will they do a simple task like telling my wife her remaining balance on her mortgage. Very un customer friendly bank Cannot recommend.
Nov 27th, 2021

Horrible communication and customer service. This is a very antiquated bank that takes an inordinate amount of time to process anything. There seems to be no critical thinking and common sense used when requesting information. For example, why do we need to provide additional proof of employment when we've already provided pay stubs? If an organization is paying me, it's clear that they are also employing me. I have never had a bank request so much unnecessary information. We had two people working on our loan go on vacation without notifying us that they were gone -- just radio silence. Purchasing a home is time-sensitive, but this bank clearly doesn't care about that. We've purchased several homes over the years and never had this miserable of an experience.
Nov 29th, 2020