Shore Appliance Connection Inc.

Dec 30th, 2023

Great experience from sales to delivery and install of GE refrigerator.
May 3rd, 2023

I am very disappointed with the company and advised for customers go elsewhere. They sell defective merchandise at high prices. Do not honor extended warranty and will not assist in helping you with product. Their answer to my problem is buy a new one. This is a disappointment. Have purchased products in the past with them but no more.
Mar 26th, 2023

Very sad that a family business lacks the customer service skills to resolve an unfortunate situation.  There are no perfect businesses, but how you handle the unfortunate situations says a lot about a business. I tried to support "local". I had a problem with my washer and Shore Appliance tried to charge me for a motor. I pointed out that it was under warranty but they should have known since I purchased it there.  I ultimately had to pay the labor to come to my home to diagnose the problem. Once the motor came in I had to pay the labor again to come install the motor and a new belt. The real issue was that when the tech installed the motor and belt he left his pliers inside my washer. With the use of the washer, the belt eventually got caught with the pliers and completely ruined the new belt and put my washer out of service for two weeks. I called GE to fix my issue (not knowing it was pliers banging around the washer belt) since I did not want to have to pay labor a third time with Shore Appliance. The GE rep discover the pliers once the back was taken off the unit and I was home and saw it as well. I notified the owner of Shore Appliance and Ryan immediately placed blame with GE and that was completely unprofessional for him to react as such.  I never heard back after that communication. I now had approx. $454.00 in labor charges and a belt charge to fix my motor and ultimately further damaging my washer. Never once did Shore Appliance offer to issue a credit for at least the trip to my home that further damaged my washer. Shore Appliance needs to further their customer service skills to perfect the service after the sale. Companies such as Shore Appliance most likely spend thousands to advertise to get "new" customers but yet they will lose a customer quickly by lacking sufficient customer service skills.  It seems apparent that the dollar for the sale and service call is most important. So sad!!!
Feb 27th, 2023

I need repair of a Viking appliance.  Called and response was "we don't service your area".  I live 15 min from Salisbury.  Do Not Use.  Never ever use this company
Dec 14th, 2022