Vista Van Lines

Apr 24th, 2021

I used this moving company when I moved from Newark, DE to Wichita KS. They damaged 90% of my belongings and they are now not answering calls to settle my claim. I am extremely disappointed in the lack of professionalism and general respect for their customers.
Nov 12th, 2019

DO NOT USE THEM, THEY ARE SCAMMERS!! I used this company to move across the country cause they seemed like a great company. I WAS WRONG!! The pack up was smooth and while it was in transit everything seemed great. That was until the delivery happened. They showed up hours at 10pm and started demanding more money from us. I was young and dumb payed the extra money but once they refused to give me a recipient I knew things just went wrong. The movers said that the pick up paperwork was the same as the drop off which didn't make sense. I then tried reaching out to the office but after only answering one phone call they started avoiding my phone calls and emails. Also my items were switched between multiple trucks where the movers stole some of my belongings, I know this because one of my cases arrived empty! Not only did they steal from us they also gave us two boxes that didn't belong to us and lost one of ours. DO NOT USE THEM, THEY ARE SCAMMERS!!
Mar 9th, 2022

I would not use this company again if it was free... This company was assigned to us from a moving company broker called Dependable Moving to assist with a move from the East Coast to the West Coast. This is when the problems started, of which I will summarize here: PICKUP -- The manager was on site and was hitting on my wife the entire time. He hugged her multiple times, touched her butt, and offered her a discount if "she went to dinner with him." He will be hearing from our family lawyer. -- The quoted price of the move was as fictional as the managers professionalism. With a decidedly less than thorough explanation, several mysterious fees were added to our price, some of which while in the middle of the boxes being moved. The total cost ended up being $400 more than the quoted price. Of course they showed up after business hours and it was impossible to dispute the new pricing with the office. DELIVERY -- Our television screen was destroyed. As in it looked like a baseball smashed into the screen, which is quite shocking since the Television was packed in the original store packaging box with protective styrofoam and everything along with a label that said "fragile." This is a TV that had been moved across the country several times for undergrad, medical school, and residency without incident. -- Our glass end table came with several chips in the corner. -- Mysteriously, they delivered two bags full of clothing and other items that did not belong to us. We alerted them of this three times now, it's been 3 weeks and they have still not come to retrieve the items. -- One of the delivery men used our bathroom and left fecal matter on the toilet seat. Yes the toilet seat, something that I am not sure I could do even if I tried.
Dec 13th, 2019

My wife and I used them to move from Virginia to California and it was one of the worst experiences of our lives. Everything started off fine in the scheduling of pickup and when they picked up our belongings, it was a nice process overall. They gave us the paperwork of the quote saying it was the pickup receipt to show what they should have in their possession. Then this is where everything went south quickly. The delivery time was scheduled around 4-6pm at our apartment in California but they didn't arrive until 10pm that night with little communication coming from the movers as the main office was closed on the East Coast. The moving guys, once they arrived, stated that I only pre-paid for two flights of stairs and that they needed cash up front to move our stuff because I somehow missed THREE flights of stairs according to them, they had their own definition of what a flight of stairs were. They then refused to give me a receipt for the cash payment and stated that the paperwork the first movers gave to us in VA was also the drop off paperwork. This meant that we had no form showing that we paid extra or to show what they actually gave us. They finally moved everything in and the next day we came to realize that they gave us someone else's box of things and lost one of ours. They also went through our stuff as nearly a $1000 dollars worth of airsoft gear was stolen. Turns out that they have no official tracker of which movers or trucks handled our stuff as it was all moved between three different trucks with different moving guys each time. I called to make a formal complaint and the receptionist said that she will send a truck out to pick up the stranger's box but that truck never came. The company then began to ignore my calls and refused to email me copies of the paperwork. I was working with a lawyer who said we needed this paperwork to make a claim and this moving company knows that information as they are beyond shady.
Jun 3rd, 2019