Pioneer Optical

I've visited Pioneer a number of times in the past few years for eye exams, new complete glasses, and placing existing lenses in new frames. I could not recommend this local Rockville business more highly. The long, rich, deep technical expertise I've found at Pioneer is unusual and frankly thrilling. I appreciate their understanding of style - in my case, styles for men; they typically have in stock new or vintage frames that are truly on point. Don't sleep on Pioneer - it's a great place!
Mar 15th, 2024

Thank you very much it was a pleasure meet you guys is great customer service I recommend hundred percent.
Dec 27th, 2023

10/10. Stewart and Wendy have been serving the Rockville community for over 30 years. Their level of care and knowledge are frankly out of this world, and I truly feel like I matter to them as a customer. If you are looking for a top-quality, family owned, local eyewear location, this is the place for you.
Nov 15th, 2023

I had a great experience, and Dr. Tsao was very meticulous, patient, detail-oriented, and professional. The staff (I believe Dr. Tsao's parents) were also incredibly helpful. Overall, I would say it's definitely a high quality service, and worth the money (although it may be expensive), as it will help in the long term benefits with proper eye care and the vision.
Nov 9th, 2023

Strongly advice taking your business elsewhere. My frame (price was over $200) broke in less than a year. I went to the store and they said they'd get back be to me in a couple of days. No response for over a week, so I called them again. They said it had been over a year since purchase so there was nothing they could do beyond a 20% discount on a new frame. This despite the *pickup* date having been within a year (because they had to re-install the lenses the first time). On top of that I was told they couldn't honor the pickup date because people could be 2 months late in picking up glasses (wasn't the case here of course) and that other people have not had issues with this frame. The story kept changing. I've worn glasses for over 35 years now and have literally never had a frame break like this or so early. My guess is it's a fake. I thought I was supporting a local business but apparently I had signed up to be scammed and insulted.
Mar 6th, 2024