Mazda Parts Store

Mar 28th, 2021

I went for a routine oil change and wanted to instal a bicycle hitch. Granted, I could have done my research, but I didn't, and was charged more than twice the price in UHAUL AND was not told they could only install 1.5" and not the 2". Four-bike racks require a 2" hitch... Gustavo Castro, the service person I interacted with does not return my texts/calls and when you call the Mazda Rockville Service and ask to speak to a manager no one calls you back. What kind of service is that?! Unprofessional, overpriced, unreliable and unrecommended!
Mar 14th, 2021

Disappointed with the service received at Ourisman Mazda. I worked with the advisor, Scott O., whom I found to be unprofessional and lacking in basic customer service skills. Was told my vehicle would take 90 minutes for an oil change. But after waiting for 2 hours, I went returned to the desk to check on its status and my keys were just sitting there. I had been going to Ourisman for 2 years for my oil changes, but that'll be the last.
Aug 16th, 2020

Gave me a good deal, Geoff let me test drive quite a lot. I thought there was a financing error and that they charged me a huge flat fee for borrowing, but I went back and talked to them and they clarified all the details on my paperwork and I had been mistaken. I hate buying cars but this dealership seemed like they dealt with me straight and the car is great.
Aug 15th, 2020

I purchased my 2020 CX5 from this dealership yesterday. Gustavo was extremely helpful when I brought my Mazda3 in for service, and explained that it would need a number of repairs. He explained all my options in great detail, and helped me come to the decision to trade in my vehicle for a new one. Ray in sales was awesome to work with. He gave me a great trade in deal, and gave me a significant discount off the MSRP. Ray was very friendly, not pushy at all, and made me feel very valued as a customer. The sales process was quick. I've been an Ourisman Mazda customer since 2015 when I purchased my Mazda3 from Ali, and have always brought my vehicle here for honest, affordable service. Jordan worked with me to get a great financing deal, and was a pleasure to work with.
Sep 12th, 2020