DARCARS Collision Center of Rockville

Our estimator, Theluji, and the receptionists were very frustrating to work with. I dropped my van off on a Thursday evening and by the following Tuesday I still hadn't been updated or contacted. I called to check on the status. First, the receptionist answered the phone with, "Hello?". This happened several times and really lacks professionalism. I was then told that my estimator, Luji, wasn't available and that he would call me back. He did not call me back so I called again the next day. I was told again that he was not available and that he would call me back. He did not call me back.I called again the next day just before closing and I finally got him on the phone. He told me he was waiting to get it on the lift because the insurance said I had ran over something. I told him that was not the case. He tells me that since he now doesn't have to get it on the lift, he will have the work done tomorrow (Friday). I say, great! Friday, he never contacts me. Saturday I call, he's not available- they say he will call me back, he doesn't call me back. Finally, after they have had my van for 10 days, I go to the place myself since calling is rather useless at this point. He tells me they ordered the wrong part and that he could have gotten away with leaving it in, as I probably wouldn't have noticed, but he didn't. (Like he was doing me a favor) I said I needed the van by Saturday as we were going out of town for spring break. He says the new part is coming and it will be done on Friday and if it's not he will make sure it is drivable and that we can take it and bring it back after the trip. I call Friday and he's not available, they say he will call me back. He doesn't call me back. I call his office line and someone answers, "Hello?" "I'm trying to reach Luji?" "Oh, he's in his office." "Ok, can I have his office number please?" "This is his office." "But you just said..." This is the kind of ridiculousness we were dealing with. I called again and he wasn't available. He called me back that day around 2p- the first time he ever did so- and told me they were finishing it up. We showed up at closing time (around 5:30p) and he said it will be ready in an hour and a half. My husband stayed and waited 3 hours to get our van! And, it still wasn't done! The airbag sensor needed to be checked and we settled on having to bring it back after our trip to complete the work. Absolutely terrible communication and non existent customer service. This while process would have been much smoother if he had been honest with me about the timeline and made even a tiny effort at communication. If it was going to take 2 weeks, tell me two weeks- you know?
Apr 7th, 2024

Great service!!!
Apr 5th, 2024

Everyone there was great and professional. It was raining a lot when my car was ready for pickup. The shop allowed me to pull Mt rental car in the bay with my vehicle to unload from the rental into my SUV. They went above and beyond. Just remember to always call the shop and not rely on the text messages they send. It is never accurate and you will need to call for proper updates
Apr 4th, 2024

A great place for car bodywork.
Apr 3rd, 2024

Mar 31st, 2024