Varsity Tutors - Washington DC

The tutor seemed fine. I'd signed up for a month for an SAT tes and they switched it to a recurring charge. I noticed the charge on my account and called to have it fixed. They agreed to refund the $ but asked if I wanted to sign up for another plan. Then didn't refund the $. They tried to get me to sign up for another "plan" through text. Then offered a free "month" for tutoring that wasn't needed for a test that happened already. Ultimately they told me they were sorry that both representatives "set up wrong expectations". Anyhow, proceed with caution and don't trust what they say.
Oct 16th, 2023

After using Varsity Tutors for two years, we were off to a slightly rocky start with the change to a subscription service. Not a fan of this model for students who have varying needs over the course of a year. The customer experience team jumped in to kickstart the process and get us over some set up hurdles. Overall, our student has gone from barely passing in her early freshman year to taking honors and AP courses in a tough school as a junior with a very respectable GPA!
Oct 9th, 2023

With one month of tutoring my sons reading SAT scores increased by 120 points.
Oct 7th, 2023

Buyer Beware! We signed up for a 3 month membership to tutor our child in elementary school. We were assigned a tutor and scheduled for our first session. The tutor was a no show to the first session and we could not get in contact with Varsity Tutors. We called the next day and we received an excuse about what happened. Reluctantly, we allowed them to get us a new tutor. The next tutor seemed to be very professional and on top of this but was late to a couple of sessions and did not seem to have a complete plan for the sessions. We kept her for just over a month and then she resigned from the company unbeknownst to us. Varsity Tutors never notified us and after a week of having no tutor and receiving no follow up from them they finally let us out of our contract. To this day, they never called us, they never returned our phone call, and they never explained the situation to us. They also are unwilling to give us a refund for the unused hours we paid for. This is not a very good company. They are terrible communicators, and you don't have access to anyone above tier 1 support to really help you. If their level of support was as aggressive and communicative as their sales team they might actually be worth trying. If you think my experience is unique, I suggest you select the shortest membership and max out on sessions within the first 30 days when you can cancel. Otherwise they will offer you no refund "per their policy". Also, check Varsity Tutors Better Business Bureau customer complaints and you will see the issues expressed in the my review is consistent with other negative reviews and complaints. Update: The Customer Experience Team contacted us because they saw my review. They really went above and beyond to make this right because they recognize the ball was dropped and stated this is not the way they operate. If this team (Alicia) were involved when we first experienced our issues I'm confident there would not have been an issue to begin with. Varsity Tutors should update their processes to get this team involved as soon as a customer escalates a problem because this team really understands customer service and believes in the value of Varsity Tutors services.
Apr 1st, 2023

Varsity Tutors is the best tutoring say you could possibly find! Varsity Tutors not only has a rigorous assessment process, and sharing that you get a tutor that is knowledgeable about the subject you want to learn, but Varsity Tutors also advanced and have a lot of tools that make your learning experience so much better. With varsity you are able to share your screen with your tutor, upload documents, even save and rewatch your sessions. Not only that, but there are a ton of tutors for different subjects that you can choose from, and the customer service team ensures that they find the right tutor for you.
Jan 5th, 2023