Home Services at The Home Depot
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1971 E Joppa Rd
Parkville, MD 21234 - 410-541-6958
Hours
Chamber Rating
-
Jody Moscaritolo
Heres the summary of todays experience: This was a service call I scheduled a week ago in this location for an HVAC tune up. At the time I scheduled this, I specifically told the very aggressive salesperson who pounced on me at the door that my compressor is on my roof and the service tech should bring a ladder. He said no problem they always do. My appointment was today between 8 and 12 with a promised half hour call beforehand. The service provider (blue dot) showed up at 7:45 with no advance call. This was inconvenient due to the no pants I was wearing at the time. I told him that the compressor was on the roof and he asked if i had access. I said no, but showed him the easiest way to get up there by putting a ladder on my back deck which would only be 2 floors up to the roof. He had an absolute hissy fit and said he would need a 40 ft ladder to get up that high. That is of course not true my house is nice, but I dont have anywhere near 20 ft ceilings on both levels. A 20 ft ladder would suffice which my neighbor had in his deck within reach of where we were standing. He called his dispatcher who blamed me for not telling them in advance (which of course I did) and indicated going up in the roof would cost TEN TIMES what I was quoted. We of course canceled the service. I called the Home Depot home services 888 number. She acted clueless and told me to call customer care. I explained the issue to the customer care representative and he literally hung up on me having barely mumbled a please hold. I literally scheduled my Saturday around this and was hoping for something mildly better than to get jerked around and to have 4 different people be rude to me all while accomplishing nothing.
Jul 1st, 2020 -
Marie Reich
Sep 2nd, 2019
Contact Info
- 410-541-6958
Questions & Answers
Q What is the phone number for Home Services at The Home Depot?
A The phone number for Home Services at The Home Depot is: 410-541-6958.
Q Where is Home Services at The Home Depot located?
A Home Services at The Home Depot is located at 1971 E Joppa Rd, Parkville, MD 21234
Q What is the internet address for Home Services at The Home Depot?
A The website (URL) for Home Services at The Home Depot is: https://www.homedepot.com/l/Towson/MD/Parkville/21234/2504/services?cm_mmc=old-llm-2504-x
Q What days are Home Services at The Home Depot open?
A Home Services at The Home Depot is open:
Friday: 6:00 AM - 10:00 PM
Saturday: 6:00 AM - 10:00 PM
Sunday: 8:00 AM - 8:00 PM
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Q How is Home Services at The Home Depot rated?
A Home Services at The Home Depot has a 3.5 Star Rating from 2 reviewers.
Hours
Ratings and Reviews
Home Services at The Home Depot
Overall Rating
Overall Rating
( 2 Reviews )Jody Moscaritolo on Google
Heres the summary of todays experience:
This was a service call I scheduled a week ago in this location for an HVAC tune up. At the time I scheduled this, I specifically told the very aggressive salesperson who pounced on me at the door that my compressor is on my roof and the service tech should bring a ladder. He said no problem they always do.
My appointment was today between 8 and 12 with a promised half hour call beforehand.
The service provider (blue dot) showed up at 7:45 with no advance call. This was inconvenient due to the no pants I was wearing at the time.
I told him that the compressor was on the roof and he asked if i had access. I said no, but showed him the easiest way to get up there by putting a ladder on my back deck which would only be 2 floors up to the roof.
He had an absolute hissy fit and said he would need a 40 ft ladder to get up that high. That is of course not true my house is nice, but I dont have anywhere near 20 ft ceilings on both levels. A 20 ft ladder would suffice which my neighbor had in his deck within reach of where we were standing.
He called his dispatcher who blamed me for not telling them in advance (which of course I did) and indicated going up in the roof would cost TEN TIMES what I was quoted. We of course canceled the service.
I called the Home Depot home services 888 number. She acted clueless and told me to call customer care. I explained the issue to the customer care representative and he literally hung up on me having barely mumbled a please hold.
I literally scheduled my Saturday around this and was hoping for something mildly better than to get jerked around and to have 4 different people be rude to me all while accomplishing nothing.
Marie Reich on Google
Overall Rating
Overall Rating
( 2 Reviews )Write a Review
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