Gerber Collision & Glass

Apr 20th, 2024

Typical Heritage Jeep money hungry company. gave me a quote for repair. then when it comes time to schedule the repair management says I have to bring it across town because they would lose money by doing the work and transporting the vehicle. maybe you shouldn't have quoted the repair then. oh and this repair is now needed because of the aftermath of a previous repair that was completed.
Apr 15th, 2024

I've used the shop for years, all positive experiences. On 2/27/24 I scheduled a appointment for a factory recall and the first appointment was 3/11/24. On 3/8/24 I received a text that my appointment was being canceled. I called for clarity and got an AI... and things went downhill. AI told me I'd canceled my appointment for THAT day, I had no appointment scheduled. I also received an email that said "we don't have the parts and we don't know if we'll ever get them" basically, goodbye now, run along! Finally, getting a live person, it was confirmed I had no appointment that day, and 3/11 was canceled! This ordeal probably lasted 20 minutes! I called the Owings Mills location and I was able to schedule an appointment for 3/14. Parkville.... so disappointing.
Mar 21st, 2024

The worst Place to take your car to dont recommend it even to my enemies Services: Transmission, Air & cabin filter replacement, Steering & suspension repair
Sep 25th, 2023

Aug 23rd, 2023