Helzberg Diamonds

Stephanie and Theresa were extremely helpful, and professional. Unlike that pawn shop across from them KAY JEWELER'S!!! I WILL BE BACK SOON. They need to put a door on the diamond room otherwise it's a walk in closet!! Len
Apr 5th, 2024

Theresa and Camelita were amazing! Great customer service and they lead me to a stunning ring for my wife. Please visit them you will be in great hands.
Apr 4th, 2024

Approximately 3 months ago after celebrating 13 years of marriage, I experienced a daunting realization that the main diamond on my ring had gone missing. Searching frantically for my insurance documents and not finding it, I decided to call the Helzberg Columbia store to see what options were available. The 1st representative I spoke with was pleasent and very helpful. She found my insurance information and advised that I wouldn't have an issue when I came in to have the diamond replaced. When I got to the store i was asked for all the details of the diamond -cut, clarity etc. in which I did not know. Fast forward, my ring was sent off and i was then advised that i may not get the same diamond as a replacement of equal value, clarity etc. Disappointed to her this news i continued to question the valitity of what i was being advised. I was told that no other store would advise differently or be willing to help especially since it was the main diamond. To top it off i was advised i may have to pay over 3k to replace it. After a few back and forth conversations with a representative who did not have the will to help me resolve this issue, I called another location. Upon calling Helzenburg Oxen hill, I was greated by the most helpful staff here. You could tell that they genuinely cared about my experience and went the extra mile to assist me. Mrs.Tonya & Mrs Corazon, were the absolute best! I don't know what level of effort it took but she found all the details of my original purchase, the information about my diamond etc. Not only did she ensure that the correct diamond replacement occurred she and her staff were a true example of good old fashioned Customer service! The new aged Chick-fil-A "my pleasure" type of service. It's unfortunate that I had to drive over 1 1/2 hours to resolve an issue that could have been handled at my local store when gas prices are at an all time high but the experience was worth every mile. Huge THANK YOU to the oxenhill Helzenburg staff! You all are truly amazing! I hope that this store gets the accolades it deserves and that each customer who spends thousands of dollars in sentimental diamonds have an opportunity to be assisted by staff like yours who will make every experience a good one!
Jan 30th, 2024

Thank you Ms. Donna and MS. Theresa Brown!!!
Jan 22nd, 2024

At 8:00 on a Thursday night they're closed but on the door it shows close at 9:00 although a person is still inside doing some work.... Don't understand why a jewelry stores closing an hour early
Jan 6th, 2024