Wells Fargo Bank

Judy Simmons _{on Google}

Mar 24th, 2024

I have not been in this office for about a couple years, and NOTHING has changed! The service is still Terrible with waiting too long and uninformed tellers. I was told to call by a patron, and I would probably get quicker services. The branch manager who seemed very nice and friendly in person and did assist me, but she can't reach nor did not respond by email or by telephone. The tellers were all new and not well informed. This is and has always been a horrible banking experience. I called and repeatedly and got the customer service line which was very frustrating today, 3/23/2024 at 11:04am and (never the Rivertowne Commons Marketplace Bank which I constantly requested). It was suggested that I make an appointment and given an appointment for Tuesday 4/2 at 1:30pm. How about I'm trying to get an appointment TODAY! Especially after being on the telephone line for 45minutes.
AGAIN! This branch needs to shut down, because this is NOT how you service your customers at all, this is truly unacceptable community banking.

Brittany H _{on Google}

Mar 1st, 2024

Security forces customers to stand outside vs. inside and wait for a teller.

Teresa Teitelbaum _{on Google}

Mar 1st, 2024

Everything was much improved from the last visit

Derrick Washington _{on Google}

Feb 23rd, 2024

Wow I'm super late with this complaint/rant because I don't go to that location anymore just for the same reasons everybody else has. They are rude, unprofessional and lazy. I go to the Downtown DC locations yep where it's hard to park but guess what I walk in and I'm treated like my lil bit money is sitting in the vault. I even got service from a banker and didn't have a appointment......burn Oxon Hill please.

Aziz EL _{on Google}

Feb 21st, 2024

If there was an option to give a zero star I would for the oxon hill location. I went there on Feb 15 2024 at 3:30 pm about an issue with my savings account . The teller told me I have to talk to a banker. I was the only person there waiting while there were two bankers in the cubicle just talking and shooting the breeze to another. I finally left after waiting 20 min after never being acknowledge . I will be switching banks