Washington Radiology Olney MRI

I'll start this off by saying: I know full well that metal is magnetic and cannot be worn in an MRI machine. That being said, the MRI tech I worked with today was completely unreasonable when it came to my MRI. I arrived for my 7:30am appointment early. I was not taken back until after 8am--first red flag. How can you not be prompt for the first appointment of the day? Next, the tech immediately began questioning about my piercings. My piercings could not be removed without great difficulty and some pain, but were titanium and therefore would not be affected by the MRI machine. I checked with my artist as well as multiple others to confirm these would not affect the MRI machine. I offered to sign a waiver accepting all liability. I offered to pry them out with pliers. I even let him run a magnet across my head to see if they pulled--and, shockingly enough, they didn't. Even the radiologist, who was so kind and clearly also frustrated, said it would be fine. The tech still refused to do it and suggested I go to a piercing place to get them removed...at 8:15am. He was condescending and unkind and would not listen to any reason. I left with no intention of rescheduling, but the woman at the front desk called several times to let me know I could come back in at 10am and get the MRI done with the piercings. I arrive at 10am. Not until 11:00am was I taken back for the MRI with the SAME TECH who then CONTINUED to harp on and on about my piercings. Luckily for him at this point I'd gone home and pried them out. And again, at no surprise to anyone, the one piercing I left in was in no way affected by the MRI. I know it was a matter of safety and for that I'm grateful, but the refusal to listen to reason was beyond frustrating especially when he suggested I just come back another day--as if taking off work is that easy? But, frustrations about the piercings aside, the woman at the front desk was unpersonable and the tech was condescending and NEITHER of my appointments were prompt--truly a waste of a day. The radiologist is the ONLY reason I gave two starts because he was truly amazing and, seemingly, the only redeeming part of this place. Will for sure avoid going here in the future.
Apr 4th, 2023

I've been to this location a couple times before with no issues, until today. My doctor's office had called the week prior to schedule the appointment for me. It was scheduled for 9:45am. The confirmation email I got actually said 9:40am. I checked in and filled out paperwork on a tablet. I confirmed that my MRI would only take 30 minutes as I had to be back to work by 11am. At 10:15am, I was still sitting and waiting. I told the receptionist I would need to reschedule as I didn't have time to wait any longer. She claimed that my appointment was actually at 10:15, with check-in at 10am. That's not what they said when making the appointment or confirming it through email. What a waste of my time!
Feb 13th, 2023

Great Customer service. Fast same day Mri would highly recommend.
Jan 12th, 2023

Tech was reasonable, however would have appreciated updates on time to completion, even with ear coverings, the sounds were loud and annoying, bad for anyone with anxiety, office staff seemed very unfriendly, never going back again
Oct 30th, 2022

Olney office staff is very unfriendly; no hello/goodbye/thank you or even a smile, the receptionist looks miserable and acts like you're bothering her. The tech was very pleasant. The worst part of this facility is that we have been waiting 6 days - yes, 6 days... and counting - for the results of my mother's MRI to determine if she is having TIA's or if anything else is prominently showing up in her head. We keep checking the portal, the Dr's office has supposedly called and I have called several times over the past 6 days and we get the same answer each time - "we will put a stat order on it and you will receive the results by COB" and then we don't receive anything. I will NEVER return to this facility, and I will NOT recommend it. I hope my mother doesn't die before her Dr. receives the results.
Oct 6th, 2022