PNC Bank

I used this branch when it was a local bank in the 80s. It went through several corporate changes: Mercantile Bank and then PNC. Although PNC has to be the worst bank in the United States, the staff and management of this branch remains solid. Emily helped me to solve a problem that I have been trying to solve for two years: cancel a transfer of funds from my PNC account to an external bank. Even corporate does not have a clue on how to solve anything, even how to correctly execute wire transfers. Since this is a DBA business account, switching to another bank is too difficult, so I am stuck with PNC. But the Olney Branch "makes things work!" Thanks to this branch and Emily for solving a problem that no one else had the brains to solve!
Dec 11th, 2020

I was attempting to make a deposit and this ATM took my cash and went offline. I received a message, "Temporarily out of service. A service team member has been notified". I called PNC Customer Service to file a complaint and they were very helpful. But, I will never use this ATM again.
Nov 13th, 2020

TO PERFORM A SIMPLE TRANSACTION,TELLER IS UNABLE TO EXECUTE!? SHOWS UNNECESSARY BANKING RULES FOR DEPOSIT !? NO ONE IN BRANCH STAFF ARE READY TO HELP EACH OTHER...FEEL SORRY TO HAVE A PNC BANK ACCOUNT.THESE WILL BE SPREAD AMONG COMMUNITY TO WITHDRAW THEIR ACCOUNTS FROM THIS BRANCH/BANK.NO CUSTOMER SERVICE VALUE TO EMPLOYEES.
Dec 16th, 2019

I love PNC.
Dec 31st, 2018

What a waste of time. I was told that my coin deposit needed to be rolled so that I could complete my deposit. Fair enough I proceeded to roll approximately $210 in loose change. Once completed I initiated the bank deposit with the bank teller. Out of nowhere a male employee storms out of the back administrative office and declares that they do not accept rolled coin deposits at that location and that I need to go to one of their “Full Service” stand-alone locations. He handed me a flyer that recommended I visit their Olney location..... If they had explained that earlier I would’ve gone there immediately instead I’m stuck with a deposit that will not be completed until tomorrow! They definitely missed the ball on training their employees adequately.
Jun 27th, 2018