Metro Men's Health

The Bethesda office offer good customer service and professional. The problem I have is with the results process. Before I started the treatment, I was told the ED success rate was very high, and if the treatment doesn't improve the ED, then I would be a full refund. Well, as of today 6/7/21, that is not true. I completed all the treatments and tried a supplement they recommend, then waited additional 3 weeks. Well, it did not help or improvement my situation. I ask the local office for my refund. Now I have to wait another month, just to talk to someone. I also talk to Sam Shorter at the corporate office about how I didn't see any improvement from the treatment, ask him about the refund process. He told me after I complete all the treatments and Pay my entire balance, then he will be a contact person to start the refund process. Well I did all that was required, I paid in full. I called Sam Shorter, 3 times, I lefted a detailed message about my request for a refund. It has been over a week and no return call. He was great at taken my payment, but when Ghost, when It comes to a refund. Last week, I talk to a Spencer( customer service rep.), very helpful. He referred me to the refund decision maker K. Sullivan, Regional Director for Metro Men's Health 4 days ago, I emailed this person, explained everything in detail, as of day 6/7/21. I have not received an email response or call. I hope Metro Men's Health honor what they tell their clients and do the right thing. I will continue contact the Corporate office and will continue to claim until I get my refund, That METR MENS HEALTH PROMISED.....
Jul 13th, 2021

Current update 6-23-21 I have a letter staying I would get a full refund that would take 4-6 weeks. This was not in thr contract to wait a month and half for refund. Yet they want your money up front. We are at the end of week 5 and no response. This place is a scam. They do not honor their contract or their word. Seems like a place you'd have to take the owner to court . As you can see the owner responded 5 months ago but did not reach out to me until May. Smdh
Jun 15th, 2021

Joe White is an expert at what he does versus the other technicans there!he is professonal and has a way of making it easy to come to the office and get treated.He guides you through the process and lets you know that the process works if I participate,I think he is a great asset to Metro Mens help along with the beautiful lady at the front desk,I will highly recomment Joe White and Metro mens heath,thanks again,ITS ALL THE WAY UP!!
Jun 12th, 2021

I have been extended with more treatment and had started having Joe. He is very good and I am finally started feeling something with what he is doing. I hope to have Joe each visit, something he is doing is working, have finally getting the hope that this is going to work out!!!!!
Apr 30th, 2021

Mens Metro Health Bethesda is an excellent and safe facility to resolve your health issues Dr. Hayes provided a detailed explanation of my health issue and developed a safe, pain free program to resolve my problem. Joe and Paul are excellent technicians who performed my treatments in a safe, clean environment. Each of these gentlemen took the time to explain every procedure in detail before beginning my treatments and answered all questions during my treatment, which created an informed and comfortable visit. Mathew does an excellent job of scheduling my appointments and providing outstanding customer service. Nicholas met with me during my initial visit and had a great conversation with me about my expectations and the expected results of my treatments. He displayed excellent customer service and really made me feel comfortable at this facility. I would highly recommend Mens Metro Health of Bethesda to men who would like a comfortable, safe and pain free solution to their health issues.
Apr 25th, 2021