David M. Plasse - Wilmington Advisors @ M&T

Omar Al Omar Al _{on Google}

Mar 7th, 2023

Good

Steph S (Steph) _{on Google}

Dec 21st, 2022

I've had an account with these folks since the summer of my high school senior year before college. However, over the years, there has been a major decline in service. In spite of me being careful, my card has been hacked twice in a short period of time - less than a month. I was on hold for 20 minutes yesterday to address this issue, but had to hang up because it was going to make me late in addressing an important work-related issue. When I called again, it took 20 more minutes. Today, when I called, it took almost an hour. The customer service rep was courteous, but there were no apologies about this and initially, it was like pulling teeth to get help. Their ATM used to malfunction badly and they had a wonderful piece of work fix it, who verbally abused me. I closed my account and am taking my business elsewhere.

Christopher Gardner _{on Google}

Jun 23rd, 2022

Went in for paperwork, got out in 5 mins. Julio was the guy that helped me out, and did a solid job

Tony Wagyu _{on Google}

Apr 15th, 2022

I came in this afternoon to withdraw money and the tellers were sitting on their phones playing games. The teller then froze my account after I tried to make a wire. This bank is absolutely terrible. You are better off banking elsewhere. The staff are rude and lazy.