West Law Firm, LLC

I never received poor customer service as such especially from a Lawyer. I contacted this Lawyer whom originally forgot about our first consultation appointment and I had to reach out to her. Then once that was over I was told I would be receiving information after that initial call and days went by so I reached out again and she said she would review her notes as they were busy during this season and she would get back to me. Once again days had gone passed so I reached out again to ask were we moving forward with this process and no response was given. Now I have to begin my search all over again to find another Lawyer. Thank you Nyasha.
Feb 23rd, 2024

Attorney West was great she explained everything so I knew what to expect. She always responded promptly to any messages I sent and she made me feel comfortable throughout the whole process.
Sep 4th, 2023

Feb 13th, 2023

Had a phone consultation this morning at 10:30am. 11am came around and no call. I called and spoke to a receptionist, gave her my info and explained my wife and I had a phone consultation. She told me she would get ahold of the team and have someone reach out to us. Its almost 1pm as I am writing this and no-one has reached out. I took time off of work this morning for this phone call and have since went to work to minimize loss of pay. I missed several hours of work this morning and this has added to the already stressful situation of my wife being injured and not being able to work and I'm taking time off to help her navigate this. We have medical bills coming our way soon, my wife hasn't went back to work since injury and I took time off from work! What a lack of professionalism! A simple call or evan a text from someone, even if you decided you didn't want to take the case. You sure texted me at 8am this morning reminding me of phone consultation. What is even more disturbing is that you sent me a text at 11:15am thanking us for meeting with you.. Maybe you should add yourself to the automated texting system. Thank you for wasting our time. Dan
Jul 29th, 2023

My case involved a brutal attack on my Yorkie dog by my neighbors' Rottweiller dog in which the vet bills alone were over $8,000. I initially tried to recover my losses from the owners by sending a demand letter and providing a copy of all of the medical bills. I received no response so I sent a follow up letter and again received no response. It became apparent that the dog owners would continue to ignore my requests. I finally decided that I would need to retain an attorney. I began to lose hope after speaking to a few attorneys and getting quotes for fees that were so high that it would not make sense for me to retain them. Then I was fortunate enough to meet Ms. West. She was the perfect attorney for me. She immediately showed empathy for my situation and agreed to take my case for a very reasonable fee. From the moment our professional relationship was established, Ms. West laid out a plan, gathered all of my information, and began work on my case. The entire process was handled professionally and efficiently and ended with the desired outcome. Once she sent a letter to the owners, they settled within 10 days for the full amount of the claim and I could not have been more pleased. It was a pleasure working with West Law Firm. I always received quick responses from Ms. West to all of my inquiries, which is very comforting when you are involved in stressful legal situation. I have worked for law firms for more than 40 years and in my experience, West Law Firm is one of the best in client services. I highly recommend the West Law Firm!
May 1st, 2023