McDowell's Rug Service

We have a very large collection of genuine orientals that were in sore need of cleaning and repair from some moth damage. We could not be more satisfied. So happy with the great advice and beautiful results. Kudos!
May 28th, 2023

We just took in some rather rare and fine oriental carpets for cleaning, minor repairs and moth treatments. We met the proprietor and his assistants. They demonstrated knowledge and expertise as well as an appreciation for hand made orientals. This kind of work tends to be expensive. But we found the prices to be in line with our expectations and experience. We plan to have them process the rest of our collection. Very happy to find this specialty business in the region.
Jan 28th, 2023

Service: General carpet cleaning
Nov 27th, 2021

Superb service and excellent results! We had a large oriental cleaned and it looks better than new. The gentlemen who picked up and delivered the rug were courteous and efficient and remembered exactly how it was positioned in the room. Mr. McDowell was knowledgeable, professional, and prompt in communicating what needed to be done. Five stars all the way. I would definitely use them again and recommend them highly. Service: General carpet cleaning
Aug 3rd, 2021

BEWARE.  The McDowell's Rug Cleaners established in 1835 is no longer in business. Several years ago Its name was bought out by a local rug dealer that instead sends out cleaning to an evidently less-competent processor.  It ruined the fine Chinese silk rug I warily brought in after decades of relying on McDowell's for all my orientals.  Not only is its sheen now obliterated by overly-harsh treatment, but stains and soiling remain,  Overall the surface is brighter.  To be fair, at drop-off the dealer advised that a rug so soiled might well have to go out again to a second firm for more thorough cleaning.  I declined, knowing that the McDowells l knew always succeeded in restoring pieces in similar condition. Its expert specialists performed all the work themselves, adding relatively little cost when extra care was necessary.At pickup the dealer attempted to stuff the bound rug into my arms without display.  Upon inspection I expressed displeasure with the outcome.  He wryly noted, "Silk rugs are meant to be hung on the wall."   Wish I had asked, "Then why do they have two fringes?"
Feb 9th, 2023