Ourisman Mazda of Laurel

Had a nice experience working with Chris Phillips purchasing a new car from Ourisman. He was attentive to my needs and able to source the car for me and this is one of the only dealerships not throwing around greedy markups on popular vehicles. Very professional conduct and ithey respond to my calls everytime. It was great working with Keller and their finance team as well. I love the new CX-30, it's the perfect car for my needs and so far, there are no issues.
Jun 28th, 2023

Drove two hours to purchase a car that they claimed they had. Ended up getting there and then they claimed they sold it the night before. To add on, other employees nearby started laughing at the situation.
Jun 16th, 2023

Had a wonderful experience working with Keller. He was extremely motivated in finding the exact car and trim I wanted, and also very patient and helpful when I had issues with my lender. I absolutely love my new CX-30.
Apr 14th, 2023

I had kept my same vehicle for almost 5 years partly because I find the process of going to a dealership very intimidating and exhausting. I know it's how many salesmen are trained, but I strongly prefer not to feel like piranha prey the second I pull into a lot. I don't like being hounded, and I can't stand how salesmen can be so pushy and forceful about making deals the same day. Brandon Torrez was quite the opposite. We were able to walk around the lot a little bit, before coming inside, where we met him. We didn't feel pressured for a second. It was quite refreshing after many visits to other dealers. He spent almost an entire day with us, pulling up vehicle after vehicle helping me decide what model was best for me, and then he proceeded to get us a deal that we feel was amazing and left us very happy. Shaun in financing was also incredible to work with. We are very pleased with our experience and our new car! :)
Apr 21st, 2023

I've had a good experience with Ourisman Mazda. I've had the car for a year. I reserved comment until I've experienced service. Has my experience been perfect? No. The couple issues I had are with their tire guy, he needs to read the door frame to learn the pressure and double check his work, each trip my pressure has been wrong. However, the reason I'm giving 5 is how they work with you. I'm a manager at my full time job. It would be great if all employees were perfect. But we aren't. However, every staff member I've worked with has been professional, courteous, and they communicate with their manager. The Mazda manager corrected a problem I had quickly through his staff. Thats the mark of good service. It's not about being perfect, strive for it but it's unobtainable. But good communication and professionalism to solve your problems...thats what you want.
Mar 24th, 2023