Navy Federal Credit Union

They are not the same trying to.build my credit back up and they denied me just to transfer 3 000 to another credit card I'M IN DISBELIEVE Also the BRANCH IN THE LAUREL AREA IS NOT LIKE THE OTHER BRANCHES NO DRIVE THRU OR PARKING AVAILABLE SIDEWALK DOES NOT ACCOMMODATE PEOPLE THAT ARE DISABLE
Apr 4th, 2024

I just Recently joined Navy Federal and went into the bank for the first time today. I was greeted well and spoke with a agent who was extremely professional. I wanted to add money to my checking and savings so I got a teller named Johney and he wasn't professional at all. Kind of rude and very short. For this to be my first time in Navy Federal that wasn't a good experience at all. I understand people have good and bad days but to be short and rude to a new customer is very bad service. I had other questions but I didn't ask because of his negative attitude!!
Mar 9th, 2024

If my spouse werent so insistent on using this bank, I would never ! If you really need a customer centered credit union, Johns Hopkins federal credit union and secu are better. Less wait times. Less technical stuff. This bank doesnt even have a way for you to email documents to them and their portal doesnt work. The line was forever. In my other bank, I walk straight up to the teller, have been in and out and had my problem fixed, and was able to print documents at their office to help with more trips. Navy Federal is not customer centered. It is federation centered. And the person who helped me looked at me like I had a booger on my face or something. Didnt not get the help I needed and did not feel welcomed here
Feb 11th, 2024

Jan 21st, 2024

It was about 8:45am on a Friday morning. I used the ATM to pull out a large amount of cash from another bank to add to my NFCU account... unfortunately the cash didn't come out of the ATM, and of course I'd never had that happen before so I went into panic mode. My thoughts were that I'd never be able to prove I didn't actually receive cash since my other bank showed the ATM withdrawal. At this exact moment bank employees were walking in through the lobby where the ATMs are to go into the bank... I stopped an employee but she told me they open at 9a... and walks inside the bank, I asked another employee and again the same thing happened and got no assistance, relief or understanding. So much was riding on this transaction that morning and I couldn't wait to get help, but I did wait with as much patience as I could. Eventually I believe it was a manager that came out to the lobby to speak with me, he stated the transaction would need to be handled by my other bank first, that was helpful and pointed me in the right direction for a solution. The issue is how I was made to feel so low by the other bank employees who aren't there to be of service to others instead their egos drove them to be condescending and mean instead of caring and considerate. Sadly this is typical of most in the service world lately and it's hard to find people who actually care a little about others and their needs just enough to help out.
Mar 30th, 2024