Chamber of Commerce

      The Crossings at Russett

      ( 248 Reviews )

      The Crossings at Russett
      • 8500 Summit View Rd
        Laurel, Maryland 20724
      •   855-779-9256
      Apartments for Rent in Laurel, MD
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      Hours

      Tuesday:
      9:00 AM - 7:00 PM
      Wednesday:
      9:00 AM - 6:00 PM
      Thursday:
      9:00 AM - 7:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      10:00 AM - 5:00 PM
      Sunday:
      12:00 PM - 5:00 PM
      Monday:
      9:00 AM - 6:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.8 - (248 reviews)
      152
      23
      9
      11
      53
      Read Our 248 Reviews

      Chamber Rating

      3.8 - (248 reviews)
      152
      23
      9
      11
      53
      › ‹
      • Teneisha Brown

        Star gave us a tour of this complex and she delivered exceptional customer service and people skills! She also explained everything in a very detailed way and answered all of our questions. She deserves a bonus! 10/10
        Mar 22nd, 2024

      • Sean Jones

        I had a great experience with Star showing me the community and all the amenities. She took her time and explained everything. Thank you
        Mar 16th, 2024

      • Kranthi Kumar

        We have appointment at 6:30 and when we reached the office they said they are closed. They should probably give management to some other company. They are very arrogant and bad staff. Shame on Greystar for having this kind of management team.
        Mar 9th, 2024

      • Jamizia Manous

        I wouldnt recommend living here. I almost moved here due to what I thought would be a welcoming and inviting although it wouldnt have had the amenities and esthetic I would have liked. Until, I had a phone call with Lolita and I accidentally linked my W2s one the original application and not my other paystubs (I was doing it off my phone) which I kept stating I could send the correct things because that was not my intent to send that. So, she thought she ended the phone call after we concluded of me sending it to her email and her not being in the next day. She then proceeded to talk about me very rudely not thinking that she didnt properly end the call. She stated I was wasting her time and I was probably fraudulent and had fake pay stubs anyway The next day I called to talk to the property manager and never received a call back. Lolita called me on Friday and I said the same thing. That I would like to talk to the assistant manager and still no call.
        Mar 8th, 2024

      • Jo Smoe

        Terrible experience living here. Maintenance ignored multiple request to fix my heat. This entire winter I've either dealt with my vent blowing out cold air or not working at all! The only time I received compliance is when I complained to the property manager. I recently put in a ticket yesterday because my heat again hasn't been working for four days now, and maintenance deleted it! At this point it's in emergency status with no resolve.
        Mar 4th, 2024

      Read Our 248 Reviews

      About
      The Crossings at Russett

      Offering a selection of one, two, and three-bedroom apartments for rent, The Crossings at Russett gives residents a luxury lifestyle in the best community in the area. Relaxation and recreation are at the forefront with our newly renovated apartment homes. Inside your spacious home, easily unwind with the latest features. Stainless steel appliances, white shaker cabinets, grey quartz countertops in the kitchen are all a given in our newly renovated apartments. We are pet-friendly so your furry friends can roam around the neighborhood.Located in Laurel, in the Russett development, The Crossings at Russett is just steps away from the Arundel Mills Mall, as well as all of the shopping, dining, and entertainment that Towne Centre Laurel has to offer. You have easy connections to downtown Washington D.C. to enjoy the Smithsonian and National Mall. Whatever you decide to do, the options are endless!

      Contact Info

      Questions & Answers

      Q What is the phone number for The Crossings at Russett?

      A The phone number for The Crossings at Russett is: 855-779-9256.

      Q Where is The Crossings at Russett located?

      A The Crossings at Russett is located at 8500 Summit View Rd, Laurel, Maryland 20724

      Q What is the internet address for The Crossings at Russett?

      A The website (URL) for The Crossings at Russett is: https://www.thecrossingsatrussett.com/?utm_source=obl&utm_medium=organic

      Q What days are The Crossings at Russett open?

      A The Crossings at Russett is open:
      Tuesday: 9:00 AM - 7:00 PM
      Wednesday: 9:00 AM - 6:00 PM
      Thursday: 9:00 AM - 7:00 PM
      Friday: 9:00 AM - 6:00 PM
      Saturday: 10:00 AM - 5:00 PM
      Sunday: 12:00 PM - 5:00 PM
      Monday: 9:00 AM - 6:00 PM

      Q How is The Crossings at Russett rated?

      A The Crossings at Russett has a 3.8 Star Rating from 248 reviewers.

      Hours

      Tuesday:
      9:00 AM - 7:00 PM
      Wednesday:
      9:00 AM - 6:00 PM
      Thursday:
      9:00 AM - 7:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      10:00 AM - 5:00 PM
      Sunday:
      12:00 PM - 5:00 PM
      Monday:
      9:00 AM - 6:00 PM

      Related Categories

      Ratings and Reviews
      The Crossings at Russett

      Overall Rating

      Overall Rating
      ( 248 Reviews )
      152
      23
      9
      11
      53
      Write a Review

      Teneisha Brown on Google

      image Star gave us a tour of this complex and she delivered exceptional customer service and people skills! She also explained everything in a very detailed way and answered all of our questions. She deserves a bonus! 10/10

      Business Response on Google Apr 8th, 2024
      Teneisha Brown - 100% satisfaction is our goal! Great to see The Crossings at Russett gave you such a great experience. Please feel free to reach out to us if you have any questions. At The Crossings at Russett, it's our pleasure to serve. Hope we can be off assistance to you in the future! Best wishes from The Crossings at Russett.Sincerely,The Crossings Management [email protected]

      Sean Jones on Google

      image I had a great experience with Star showing me the community and all the amenities. She took her time and explained everything. Thank you

      Business Response on Google Mar 14th, 2024
      Awww, thanks Sean! We really appreciate your kind words about The Crossings at Russett! Thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at The Crossings at Russett! Can't wait to see you again. Take care!Best,Tabatha

      Kranthi Kumar on Google

      image We have appointment at 6:30 and when we reached the office they said they are closed. They should probably give management to some other company. They are very arrogant and bad staff. Shame on Greystar for having this kind of management team.

      Business Response on Google Mar 10th, 2024
      Kranthi Kumar We fell short of meeting your expectations, and that's not OK. At The Crossings at Russett, we strive to do better, and we humbly ask for the opportunity to make it right! ! If you're willing to give us another chance, please get in touch at [email protected] and our assistant community manager will work with you personally. Thanks for providing this info - we'll use it to improve, and we hope to hear from you soon.

      Jamizia Manous on Google

      image I wouldnt recommend living here. I almost moved here due to what I thought would be a welcoming and inviting although it wouldnt have had the amenities and esthetic I would have liked. Until, I had a phone call with Lolita and I accidentally linked my W2s one the original application and not my other paystubs (I was doing it off my phone) which I kept stating I could send the correct things because that was not my intent to send that. So, she thought she ended the phone call after we concluded of me sending it to her email and her not being in the next day. She then proceeded to talk about me very rudely not thinking that she didnt properly end the call. She stated I was wasting her time and I was probably fraudulent and had fake pay stubs anyway The next day I called to talk to the property manager and never received a call back. Lolita called me on Friday and I said the same thing. That I would like to talk to the assistant manager and still no call.

      Business Response on Google Mar 11th, 2024
      Hi Jamizia Manous - I'm so sorry you had this experience. Please rest assured we find this type of behavior unacceptable, and will address it immediately. If there's anything else you'd like us to know, please don't hesitate to get in touch. We want to make it right. If you're willing to give us another chance, please get in touch at [email protected] and our assistant community manager will work with you personally.

      Jo Smoe on Google

      image Terrible experience living here. Maintenance ignored multiple request to fix my heat. This entire winter I've either dealt with my vent blowing out cold air or not working at all! The only time I received compliance is when I complained to the property manager. I recently put in a ticket yesterday because my heat again hasn't been working for four days now, and maintenance deleted it! At this point it's in emergency status with no resolve.

      Business Response on Google Mar 16th, 2024
      I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right.Best,Management
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      Overall Rating

      Overall Rating
      ( 248 Reviews )
      152
      23
      9
      11
      53

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