ARS / Rescue Rooter

Andrew was professional and provided quality service!!
Sep 13th, 2021

Professional service from a great company! Thank you!
Sep 5th, 2021

Sep 2nd, 2021

Aug 29th, 2021

First off they did come thru in a timely manner on a very hot day when my AC unit went out. Did fix the problem but what I was charged is why I am writing this review. The tech that did the work called me on my cell when I was at work and my wife was home. I could not really understand him but stood firm on only wanting the problem at hand fixed. He recommended on the phone with me that I need my outside unit cleaned. I expressed again just get the unit fixed it is hot outside I will clean my unit myself. My wife was home I was at work so not sure what transpired after we hung up the call. When I get home I see the bill. $550 plus for the service which I understand. The beef is I was charged $540 to clean the unit and know that was a straight rip off. Come on? really $540 to spray a chemical on the unit which I stressed "I will clean it myself just get my unit running". I am in the car business and when a person comes in for a break job the tech preforms the work and cleans off the brakes with brake cleaner as part of the service no up charge there. If that tech wanted to he could have done the same thing with my AC unit but wanted to up charge me to clean the unit which was not cleaned properly for the money I was charged. There is still debris in the bottom of my unit for the price I got charged I should be able to eat off the AC unit. I should've known better before allowing this tech to take advantage of the situation, he should go to jail for robbery on that fee to clean my AC. I guess the point I am trying to get across is the work preformed was good but be careful of what they charge to preform the work. Did not even have the courtesy to use Vaseline! Service: HVAC maintenance
Aug 25th, 2021