Soft Stuff Distributors

Apr 9th, 2024

Their customer service is horrible. The sales rep I initially worked with was wonderful. It was actually the owner that had poor customer service skills. I went to pick up 2 orders and one of them was "out of stock." They didn't call or email beforehand even when I called to inform them I was on my way to pick up. I understand that items / food sells out, but it's also customary to apologize. But a simple apology was never given. Instead there were several microaggressions that occurred (I am a Black small business owner). I was treated as though my order was not important. The owner asked me what type of business I had and I told her. 5 min later, she asked me again (as if she didn't believe I owned a business). I try to support women-owned businesses, but in turn those women should also support women-owned businesses. However, today I left with the belief that the owner didn't take me or my business seriously because I was African-American. I did not feel supported or valued as a customer in the least. I did give 1 star because of the sales rep I spoke with initially (the rep alone deserves 5 stars). She was thorough, friendly and had the customer skills the owner lacks.
Nov 17th, 2023

Well.
Aug 1st, 2023

Steven and Lois are great at communicating! Brittany is the coolest driver, she's very knowledgeable about her company!
Jul 3rd, 2023

Jan 15th, 2023