Xfinity Store by Comcast

Google said 9:00 am the store sign is marked 11:00 am
Apr 9th, 2024

Apr 7th, 2024

Angie (I believe was her name) was unhelpful, rude, and not understanding of my situation. I came in last week to terminate two services, and she had me chat with an online agent even though I was in store. It seemed like she was blowing me off. Kayla was the one who actually helped me, she listened to my concerns and helped resolve any issues I had. Today, I was with Angie again. I didn't remember her informing me that I would only be partially refunded- my mistake. She rudely responded that she had in fact informed me of the partial refund. I felt embarrassed and blown off once again. I am going through a difficult- please be kind and have compassion. I was not there to attack or accuse anyone of misinforming me.
Mar 31st, 2024

UPDATE: They are reducing my "bill" and say the credit ding will be removed when it's paid. Not completely happy, by far, but it's better than nothing. DO NOT CANCEL YOUR SERVICE ONLINE - IT DOESN'T WORK. I was a loyal customer of Comcast for maybe 30 years but I decided to switch services last April. I went to their website and there is a button (hard to find) that allows you to terminate service. I should have realized there would be problems when no confirmation email was sent. In the summer I got a bill for $257, no itemization. I emailed them and requested clarification. I also wrote a letter. Eventually I got an email saying that they were sorry to see me go and included a few incentives to return. Case closed, or so I thought. Last month I started getting texts and calls from a collection agency. I spoke with one of their representatives and explained my situation. He said he would research this and someone would be getting back with me. Today I get notified that the collection agency (Sunrise) dinged my credit report (which is in the 800s) for this delinquent amount. In the past I stayed loyal to Comcast because I felt that they were honest operators (unlike my experiences with ATT and Verizon). Oh, and their advertised High Speed Internet is nowhere near as fast as they claim.
Mar 12th, 2024

I came here on 3/12/24 to pick up a new cable box for my dad. When I walked in, I was greeted by staff immediately and a lady by the name of Monet started assisting me. I had to take care of something in my app and meanwhile she started helping the next customer while I finished updating somethings. The customer was a bit frustrated and started getting a bit loud with Monet. But she never broke character as he got louder and louder. She kept a soft but serious tone, with a concerned facial expression and calmly explained to the customer what she can do for him. He calmed down immediately and was now even giggling a little. Monet is so awesome!! I am constantly running errands for my elderly parents ,so I come across a lot a customer service reps and not all of them are built for servicing all customers. But Monet is great at what she does! Great job!
Mar 12th, 2024