Navy Federal Credit Union

I love Navy Federal best credit union ever very professional and all friendly.
Mar 15th, 2024

Excellent one-on-one service...
Mar 4th, 2024

The SLOWEST Navy Federal in existence. I am in line and there are JUST four tellers. With at least 30 people in line!!!
Feb 19th, 2024

Line extraaaaa long First of the month so very sad
Feb 11th, 2024

As stated probably a million times by everyone else, this branch is probably the worse of them all and its soooo sad because Im really not sure if they dont have the budget to hire people or they love being short staff. I also do not think they take into account that they only have a handful of branches sprinkled through the state which forces people to have to drive MILESSSS before getting to a branch. Unfortunately for me, this is the closest one to me and its literally 45minutes away but hey, when you need your money you need your money. Now aside from the lack of branches available and the lack of staffing at this location the branch manager SHERYL is literally soooo rude to clients that it is disgusting. I sat for over 90minutes just watching her interactions with people and every single one was extremely condescending and mildly hostile. She even had the security kicking people out when they would give her the same energy she gave out. For instance Sheryl literally started going back and forth with an old lady to which she replied just have a seat not explaining why the client should take a seat and what she was going to do to help .just simply told her to sit down. Another customer came in. Confused and with a bunch of questions about her banking. Sheryl of course was giving her attitude and answering questions with clear annoyance and the woman gave it right back to her which then caused Sheryl to literally turn away in the mist of their conversation and looked at another customer and said can I help you basically insinuating that she was done talking to the lady. This obviously upsets the lady. Mind you Sheryl was covering the front door at the time and the lady she ignored wanted to be put on the list to sit with someone but at that point she was ignored and left there to look and basically sit Not once did she even great anybody. No hellos and how are yours. Nothing about her was warm. Everything about her from her energy, attitude, and posture was cold. Now she is the leader so as she is leading ij such manner her branch workers clearly was following this behavior and feeding off her energy. Almost everyone look annoyed, drained, and exhausted. They were short with customers and barely anyone was smiling unless they were talking to eachother. I even patiently waited for over an hour and to my surprise the banker that worked with me start huffing and puffing at my request. I even was speaking and at one point she couldnt hear me and said WHAT?! which is truly rude. Saying could you repeat that, I didnt hear you is really not that hard but I guess when you have a rude boss customer service isnt ever going to be the branches strong point. Now Im not dismissing that they probably deal with a lot. Being short staffed and having clients waiting creates annoyance for everyone but the customer service is sooo not on point with the brand and something needs to change soon. Did I also mention sheryl was reporting people and saying she would file an abuse of staff on that one lady account?? Smh the lady did get a little annoyed but it was nothing close to abuse and none of that would have happened if she was not rude. Please fix this. It's truly bringing down the branch name and being stern and assertive is one thing but rude and condensing of NEVER ok! all in all. hire more people and properly train the staff. INCLUDING SHERYL
Feb 11th, 2024