Liberty Mill Apartments

The term luxury should not be used when speaking of Liberty Mill. The apartments are cheaply repaired and we had several things break, such as cabinets, due to simple daily use. The apartments grounds are not kept clean and there is the smell of weed, trash, and pet urine within the hallways. The elevators break constantly and when they are in use, you can expect to see trash and pet urine within the elevators. You pay extra for trash pick up however our trash was left in the hallways many times, resulting in a horrible smell. We requested maintenance twice and was told once that we would have to fix the problem ourselves, and another time was told that they didnt have the correct parts and would come back, but never did. We were promised certain upgrades would be made to our apartment once moved in; however, nothing was ever upgraded for us. There are multiple car break ins and the cops are constantly at this property, there was even a shooting a few months back. The office staff also have much to be desired, as when I first moved in the manager Sean watched me parallel park and exclaimed I did a great job for a woman. There are multiple management changes a year and its very easy to see why. I wish we would have taken our time seeing properties however we were new to the area and this apartment had quick openings, which again I can see why. If you want a safe, quiet, or clean place to live that is run by competent people who are qualified for their roles, this complex may not be for you.
Mar 24th, 2024

Arianna was very professional and very kind. She had a good attitude and was very helpful.
Feb 1st, 2024

I don't advice any one to live in this community, you only can get one parking pass even though there plenty of parking, only one key to your apartment very disappointed in this facility
Jan 20th, 2024

In this pleasant and comfortable living environment, I'm expressing appreciation to Giacomo, our maintenance manager. His consistent and reliable support has been instrumental. I want to particularly highlight his assistance during a special time when he went above and beyond to resolve an issue. Thank you, Giacomo, for enhancing our living experience.
Dec 29th, 2023

I moved in about a month ago (truthfully, still moving in thanks to Holiday furniture delivery delays and other outside factors) and it's been a welcoming experience! I toured the property with Arianna initially who has been a great help, as has Sean! Any questions I've had, I've always been able to reach someone in Leasing (9/10, it was Arianna) who answered my questions quickly. She is a pleasure to speak to! I've never had an issue of being unable to reach the Leasing Office/Property Mgmt. if necessary. The rental process was very smooth and any minor issues were immediately corrected (again, by Arianna :) - she's awesome). My Building/Apartment. I can only speak for the one I occupy (naturally), but I have no complaints as far as cleanliness is concerned. The residents of my building help to keep it clean and presentable, as well as staff, which is very refreshing! Everyone I've encountered thus far have been friendly and offered insight into living in the community. Delivery Services (e.g. USPS, FedEx, UPS), I've seen enough now to know them by name and they too are very friendly and deliver directly to the door. I've not encountered any issue with stolen packages (and I've had a LOT of packages delivered - still waiting on some, honestly lol) as many other complexes in the area are dealing with. My apartment was clean when I first moved in with fresh paint, a few very minor issues that weren't worth correcting at the maintenance crew level (e.g. a few blotches of paint on the upper blinds and corner of floors from when they re-painted the unit; a couple little chips from the wood cabinets (a touch-up fixed that, also to be expected given there were previous tenants), a loose drawer in the kitchen (good thing I'm handy and have my own tool set :D)). The only complaint I would have (and this is not a reflection of the staff, it's just a sign of the times, most likely) is the noise level of upstairs neighbor(s). Newer complexes any and everywhere seem to make it more noticeable as far as noise level, but those upstairs can be a bit extreme at times (either walking on their heels (i.e. heavy-footed), dropping things constantly, slamming things on the ground, stomping, running). Again, not a reflection of the community and/or staff of Liberty Mill at all; they are amazing! Noise is normal with apartment living, but it a bit over the top and being a remote worker makes it annoying at times, especially first thing in the AM and late at night. A final point to add: I love how quickly Liberty Mill addresses community issues and/or corresponds with the community. Less than 24 hours after a violation occurred (community wide), notification was sent out to remind everyone of community rules and consequences, in addition to reminders about other community rules and respectable living. I appreciated that. Communication (and comprehension) is most important, in my opinion. All in all, I'm enjoying the community. It's cold out so I haven't really experienced the amenities first-hand, but have toured them twice and see no issue thus far. I love that Liberty Mill offered several apartment styles that have an actual foyer and don't open directly into the kitchen like the vast majority of newer apartments do. I need a good hallway! I do tend to update reviews so I will update at some point in the future. I highly recommend touring and speaking with Arianna if you have any questions. 5/5 as of 12/27/2023 :) Cheers!
Dec 29th, 2023