AAA Crofton Car Care Insurance Travel Center

Mar 27th, 2024

DO NO let this shop repair your vehicle. They can't even keep managers much less fix anything. I've spent more than 4K from 22-23 and most of the time and money went into fixing the same thing without my knowledge. In fact, they claimed to repair something twice that was never repaired and told me the part I had previously paid for had been sitting in their shop for months. The third time, they claimed it was something else. I'm still having the same issues and don't have the money for someone else to fix at this time. I've contacted customer service and I'm awaiting a call back. I've also emailed the same place the manager has told everyone else with a 1 star rating to email. We need to band together and contact MD state officials or our state representative. This location should be shut down.
Feb 18th, 2024

The manager at this location went above and beyond to help me figure out a solution for my car. I have been a member for years and have been to different locations but this was by far the best experience I have had with AAA. The manager Danielle definitely is an expertise in her field and provided phenomenal customer service. The environment is very calm and everyone is friendly.
Feb 4th, 2024

First of all let me say that both Andrew and Marley by far are the best!!! I received amazing service when I called last minute for an issue with my car. As opposed to turning me away with the holiday hustle and bustle they were both very accommodating and were able to squeeze me in. Thank goodness they did because they helped prevent a potential accident due to the issue with my car. I highly recommend this location and I will be a returning customer.
Dec 30th, 2023

This place shouldnt even get 1 star. My boyfriend dropped his truck off this morning at 10 am and returned from work at 4 pm for a simple inspection and his car wasnt touched or moved. After waiting on hold via phone for 20 minutes to walking in and seeing 4 dudes straight chilling doing nothing to being told his car would be ready at 4 pm. He walks in and is told sorry your car slipped through the cracks we can get it done in the next 10-15 minutes AFTER IT BEING THERE ALL DAY?! My bf began to wait the additional 10-15 minutes until he noticed that NONE of the guys took initiative to grab his keys and get started on his vehicle. He proceeded to ask for his keys back and left. Is this gan actual joke? Who is the manager here?
Dec 8th, 2023