Safeway

Dave Eaton _{on Google}

Apr 3rd, 2024

Always the best

Alan Fisher _{on Google}

Feb 23rd, 2024

Good grocery store. Always have what I am looking for, friendly staff too.

Vamshi Krishna _{on Google}

Feb 13th, 2024

Store has expired kimchi products, be careful what you buy!!

Saliha Ghaffar _{on Google}

Feb 12th, 2024

i am writing to express my dissatisfaction with the service I received at a Safeway store. Recently, few weeks ago purchased water bottles without exchanging them, assuming that I could return the empty bottles for a refund of the water deposit. Tonight, when I attempted to return three empty bottles and exchange them for a new just one, I encountered several issues.
Firstly, the staff member at the self-checkout was unclear about the store's policy and mistakenly charged me for the bottles I was returning. Despite my attempts to explain the situation, he called for a manager, John, who took a considerable amount of time to arrive. He kept insisting that I get the filled water bottles but I dont need four as they take up a lot of space in the house.
When the manager John arrived, he neither apologetic nor empathetic about the delay. He rushed through the process without fully listening to my explanation and initially misunderstood my request and started charging me when I exact words were, I am returning 3 for a refund on the bottle deposit and buy/exchange only 1. After some back and forth, he informed me that the store does not refund the water deposit, which was surprising as I have received refunds from other grocery stores in the area.
Moreover, John's attitude was dismissive, and when I said Ill just go to my usual spots that actually refund the deposit they kept, he made a comment I'm sorry you didn't like the response," was condescending and unnecessary as he was walking away. The self-checkout staff member smirking behavior added to the unpleasant experience. As if he was enjoying my misery and didnt look empathetic at all.
I find it inconvenient if the store's policy is not to return customer deposits, especially since this was not communicated to me at the time of purchase. The unprofessional attitude and dismissive comments from the staff were disappointing and really uncalled for as at no point I was aggressive or nasty.
Not sure it was because Im a person of color and customer service folks assume its easy to treat them this way and get away with it or they are just unpleasant.
I live a mile from the store, and I returned to the store year after as Ive had an unpleasant experience in the past, but this just validated me never to return again.
it happened on 02/16/2024