Home Services at The Home Depot

I was in need of a new door, I fully paid for the service in June, to have a new door installed, in July. The day came for the installation, just to find out that “the door was damaged”, I was then told that I will have to wait until August. August became September, still no door, I then demanded a refund, in which the company that Home Depot uses, refused the refund, in which several weeks later in October, I was refunded my money, total waste of time. Service: Installation
Oct 14th, 2021

Mar 4th, 2019

The worst Home Depot location. Ordered entry door & storm door. Still waiting after 2 months and dozens of visits. Online questions get closed without response and the desk at the millwork is either empty or busy. The designer mistook the hinge location and I was told that it was my fault since I signed the agreement. In fact they require you to sign dozens of places for such orders. Finally, they ordered the fix on their dime but still waiting. Hope it gets installed some day.
Jul 18th, 2016

I contacted Home Depot to have a water heater, furnace, air handler and AC and heating pump installed. Home Depot recommended Accel Heating and Cooling to do the job and maintained that their subcontractors are licensed professionals with great customer service. My experience with Accel was a disaster. Accel personnel were unresponsive to multiple phone and email messages. I complained to the owner of Accel about the lack of responsiveness to my calls and email. The owner of the firm said he would be responsive, but he was not. After the contract was signed, it took more than three months for the installation. Home Depot billed me upon signing the contract even though the installation had not taken place. I would never hire Accel, and I would never go to Home Depot for an installer. If you hire either firm, be prepared to have a horrible experience.
Nov 20th, 2015