Roberts Oxygen

I walked in here near the end of the day with a broken hose and a collection of mismatched adapters. I was at my wit's end from trying to fix a custom nitrogen hose system that was cobbled together aound 20 years ago. Brian rose to the occasion and saved the day, showing professionalism and expertise throughout the entire ordeal. Thank you (and the folks at Roberts Oxygen) for repairing my hose and keeping my keeping my job running!
Apr 2nd, 2024

Andre brown is very unprofessional and rude. Please stay away from this location. He has no skills at all.
Apr 18th, 2022

Finally got the store organized and restocked with the proper welding supplies
Dec 24th, 2020

Derek is very helpful, always has a smile on his face when I pop in for supplies. Very clean and neatly organized store.
Nov 16th, 2020

I've been getting my welding supplies from Roberts Oxygen for 16 years. I delt with Eric at the Rockville location for a long time and had wonderful service. I didn't think it could get any better, until I moved closer to Frederick. The Frederick location is run by Derek and this guy is on point. Derek has this location working like a well-oiled machine....he always knows what he has in stock, what he can order for me, suggestions to make my job a little easier, new products that will be in-store soon, support products for just about any machine a typical welder would be using, etc. As well, I've never seen this location in disarray. This place is impeccably clean each and every time I walk in. Everything seems to always be in its intended place. Did I mention this guy has a personality? This is something that is missing from just about every small business today. If you can't connect with your customer base on the most basic level, they're not likely going to be long term repeat customers. People want to enjoy the companies (the people) they interact with. Derek and the Frederick location should be the "Flagship" location for how a Roberts Oxygen location should be operated. Remember, I've been in the welding industry for 16 years so I've seen the spectrum of Welding supply houses out there. If anyone from management in the Roberts Oxygen Company ever reads these reviews, go down to the Frederick location, take notes on how Derek operates his location and then let him go train every other location or move him up in the organization. This guy has way more talent than he's be given responsibility for.
Jun 13th, 2021