Royal Trust

Alie M _{on Google}

Apr 3rd, 2024

Update- I have been requesting my payoff via email from Jeanne and Bruce since 3/20/24, and sent an email follow up almost daily. To date, I still have not been given my no penalty pay off. Upon further looking into this company. Take a look at their Google reviews (not the fake ones they post that have been reported), Better Business Bureau, Yelp ratings. Also, go to the everything Frederick Facebook group and in the search mountain motors. You will be appalled at how many people have gone through what I have if not worse.
Absolute worse car buying experience I have had & learning lesson. Mountain Motors & the owner Bruce take advantage of people in bad situations financially and sell them vehicles that should not have even passed Maryland Inspection. He has hired his own personal Maryland Inspector who works there and passes all the cars. My 2007 Saturn Ion was sold to me with the check engine light on, front window would not go down, back passenger window would not go down, every time it rains massive amounts of water comes inside the car (therefore there is mold), the throttle body went out within less than two months, the fuel pump went out ($704 later), over ten different electrical issues. At no point have they tried to remedy the situation. Even now when I reach out to Jeanne, their financial company that is located at the dealership, that Bruce also owns, refuses to provide to me my no penalty pay off, stating she can not provide the amount in an email. However, I have several other emails where information has been provided by them. I have reported them to the appropriate parties in Maryland. If you go below, you will see there are tons of other parties that have had the exact same issues I have had, if not worse.