Baskin-Robbins

Jan 27th, 2024

How can you be called an ice cream shop with no ice cream. Why are you even open. Couldn't make anything on the menu smh
Jan 22nd, 2024

My family always gets the wrong orders when we come here, the workers always get confused every time, they dont have any flavors we ask for. Today, I ordered a double scoop and one of the scoops was half the size of a regular scoop I usually get, and when I went back to show them the size of the ice cream, the lady was upset and gave an attitude and she said she had been working there for 3 years and the size of the scoops are the same, but its not. Ive came to this baskin robins and other Baskin robins and the scoops are never small like this scoop. She asked if I wanted another scoop but she said this is only time Im going to do this for you. Im not begging for another scoop Im just trying to advise them that the size of the scoop is unacceptable. When I said I dont want another scoop (because I see her attitude) she said Okay, thank you and then she shut the window immediately and left. I have my daughter next to me 12 years old and she said, she has an attitude, shes being rude. This situation is unsustainable and Im giving up on going to this Baskin robins, after so many times of coming here and always getting the order wrong. The owner of this Baskin robins needs to do something about this and needs to pay attention. Ive been a customer of Baskin robins for over 20 years and this place is new and its sad to look at Baskin robins now and seeing it getting worse, day by day. The employees have a total attitude and they need to do something about it. This is why this Baskin robins is loosing customers. This is honest opinion about how I feel about this westview Baskin robins.
Nov 18th, 2023

Went in a bought a hot coffee, (which wasn't even lukewarm.) In the past I have had multiple issues with this store unfortunately. Don't think I'll be back unfortunately......
Oct 14th, 2023

Absolutely the worst place Ive ever went to. I ordered a cake online. When I went to pick it up, they didnt make it, because they were out of the ice cream I had chosen. No phone call, no email, nothing. I had no choice but to grab a cake they had on hand. They gave me $10 credit towards the cake I was forced to buy. It took two weeks and 5 phone calls from me to the customer help dept. Before I got a phone call back from John Henry the franchise owner. He was of no help, told me to bring the cake back and he would give me a refund. What cake? You never made it. The manager Fernando was rude and nasty to me. I will never visit a Baskin Robbins again.
Sep 4th, 2023