Michael & Son Services

Jan 12th, 2023

Zero communication! My service was scheduled between the 8an and 10:30am. At 12pm I called to cancel my service request. Due to lack of communication and respectful of my time.
Dec 31st, 2022

Let's face it.. nobody wants to spend money on a major repair like a sewer line (tree root infestation).. But when you do.. you want the best and I got that with this company. The crew of Mario, Beatriz, and Nic were very professional and respectful and knew what they were doing right from the start. Mario even called back a utility inspector before starting the dig because he failed to make the lines as he should have.. When the guy came back to the site he realized he missed a coaxial comcast line 3 feet down that cris-crossed the sewer line (along with a main electrical bus for the entire neighborhood). Despite these challenges they deftly, carefully, and safely completed the work (which took longer than expected given the close proximity of utilities) and they took great care cleaning up the job site. Again, I would have preferred not going through this ordeal but I could not have asked more from the Michael and Son crew. They left a very positive reflection of the quality personnel in the company as a whole and because of this we will definitely consider Michael and Son for future work in our home. Service: Outdoor plumbing system repair
Oct 25th, 2022

While making repairs to my mothers home, it came to light that the bathroom was in need of urgent repair. Michael and Sons was very good about getting someone out in a timely fashion. Dan was the one to make the house-call and assess the situation. He was very friendly and professional. He was knowledgeable and had the patience of a saint working around my very interested cat as well as working in the sweltering conditions of that home as the AC was also not working that day. THANK YOU DAN! Service: Plumbing
Jul 15th, 2022

Avoid this company at all costs. You'll save yourself headaches, time, and money. Our heat pump was broken (no a/c) so we called Michael & Sons. The tech they sent out began by trashing his own company. He said that Frederick County where we live was "dead to them." How nice, right? During our get acquainted chat he also said Michael & Sons was expensive. That sure turned out to be true.Right away, he then shoved his tablet in my face where I was asked to sign a multi-page form full of legalese--and this was just for their $89 diagnostic fee. Like a boob I did.This nightmare of a tech then misdiagnosed our issue (as I later found out). When I called Michael & Sons to tell them about this wonderful experience, they said they would send out their "best tech" the next day. This new guy was even worse because he wound up costing us $400, and of course, didn't fix our heat pump. In fact, he apparently burned out our transformer. (It was working fine before he came.) He left by saying "Michael & Sons doesn't service equipment that they didn't install." How crazy is that? Of course, Michael & Sons would accept no responsibility for the burned-out transformer. The next day I called Metro Services HVAC in Silver Spring. As I'll detail in a different review they were as fantastic as Michael & Sons was horrible. I have no connection to either company, so please believe me when I say Michael & Sons is your worst nightmare, whereas Metro provided the service you pray you will get when you call a contractor.addendum: Read their reviews on Yelp. Please note they have offices all over. Make sure you read the reviews for the office that will be servicing your request,
Jun 20th, 2022