NovaCare Rehabilitation - Fort Washington

PT, Neilson Atchinson is great! She pays attention to your pain, suggest movements that will not intensify the pain, and has an overall caring spirit. She is very professional, but also friendly.
Apr 10th, 2024

Feb 23rd, 2024

Her manual skills and attention to detail will assist anyone dedicated to her instructions to reach their maximum potential after an injury.
Oct 14th, 2023

Office staff that are not doing their job and are hostile to me if I question them. My doctor originally wanted me to have in-home PT for the first couple of weeks that he would schedule for me, then switch over to going to a facility for the PT. I was told by NovaCare staff that Medicare would make me wait 30 days after getting the in-home care before I could get the remaining PT. That was NOT TRUE but I had believed them at the time so I scheduled all my appointments with NovaCare. I had submitted all the paperwork I thought was needed and asked several times if they had all the paperwork they needed from me and was told everything was ready. When I arrived for my first appointment, I was told that I needed to submit an additional referral from my primary physician. I said I could have it FAXed to them the following day. When I called the next day to see if they received the referral they said they had but now they cancelled all my appointments and had to reschedule them all over again. That put me a week behind schedule. I rescheduled but then after my second appointment, they called to tell me that they had to cancel my next 2 appointments and gave no explanation why. They just closed the office. In the meantime I was losing precious time to get the physical therapy early as my doctor wanted. I finally changed to another establishment. I then called NovaCare to cancel ALL my appointments. In a couple of days I called again to be sure they were cancelled and they had done so for only 1 week. If I had not corrected them they would have charged me for 8 appointments I had asked to be cancelled. In addition the person I talked to was very hostile to me when I asked for written proof. It's not my fault they can't be trusted. NovaCare use to be a good place to go for PT but not any more. They are not only incompetent but are actively destructive. Paula is the only office person that is capable but she was not working during my interactions with NovaCare. I had gone to them 2 different times in the past I will never go to them again.
Oct 27th, 2023

Oct 7th, 2023